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Sales / Business
Account Manager
@Olly Olly
[Hiring] Account Manager @Olly Olly
Feb 22, 2025 - Olly Olly is hiring a remote Account Manager. 💸 Salary: base salary + monthly bonus based on performance. 📍Location: Brazil.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As an Account Manager, you will wield the power to forge unbreakable alliances with our esteemed clientele. Your mission will be to delve deep into the hearts and minds of these visionaries, comprehending their unique needs, and becoming their unwavering beacon of triumph with our unparalleled products and services.
- Maintain a portfolio of 175-200 small business clients, serving as their primary point of contact and trusted advisor
- Provide exceptional customer service and support primarily over the phone by making up to 30 outbound calls per day, our clients' preferred method of communication
- Leverage your deep understanding of client business objectives to effectively communicate the value and benefits of our products to craft tailored strategies that drive their success and help them achieve their goals
- Display a proactive approach by identifying opportunities to upsell or cross-sell supplementary offerings that cater to clients' evolving requirements
- Conduct monthly check-ins to gather feedback and address concerns promptly, while meticulously monitoring client usage and engagement data to identify areas for improvement and implement targeted retention initiatives to foster long-term client relationships
- Remain abreast of industry trends, best practices, and competitor activities to provide invaluable insights to clients
- Foster seamless collaboration with internal teams to resolve client issues efficiently and ensure timely resolutions
- Actively participate in team meetings, training sessions, and engaging in professional development activities to foster personal and collective growth
Qualifications
- A proven track record of cultivating and nurturing client relationships in customer-centric roles, such as account management or customer success
- A passion for entrepreneurship and profound comprehension of the challenges and opportunities that small business owners encounter on their path to success
- Strong oral and written communication skills, with a focus on active listening and empathy to understand and meet client needs
- Highly adaptable with strong critical thinking, organizational, and time management skills to handle multiple tasks and adjust to changing priorities
- A desire to excel both independently and within a collaborative team environment, fostering an atmosphere of shared success
- CRM proficiency to streamline processes and enhance client interactions
- Prior sales experience will prove to be an advantageous asset, to identify and capitalize on opportunities to expand client engagement, ultimately driving business growth
Benefits
- Base salary + monthly bonus based on performance
- Schedule: Monday to Friday, 8AM-5PM EST
- Work from Home
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Mental Health & Wellness plans
- Growth-oriented culture: Join an inclusive, international and innovative team where your contributions make a tangible difference.
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| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
base salary + monthly bonus based on performance
|
Remote
Location
Brazil
|
|
Job Type
full-time
|
Posted
Feb 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
