[Hiring] Account Management Director @eClinical Solutions
Mar 20, 2025 - eClinical Solutions is hiring a remote Account Management Director. 💸 Salary: unspecified. 📍Location: USA.
Role Description
As an Account Management Director, you will ensure eClinical Solutions customers achieve their desired business outcomes by utilizing the elluminate® software platform. We are looking for technically savvy individuals that possess the drive to build relationships and demonstrate value through results. The goal of the Account Management Director is to increase customer satisfaction, loyalty, and retention to meet and exceed their expectations.
Your day to day:
- Develop trusted advisor relationships with customers and manage the customer lifecycle, from initial contract through renewal
- Collaborate with client leadership to translate their strategic direction into a series of actionable and measurable outcomes
- Deliver customers a data strategy that leverages elluminate and eCS professional services
- Analyze and resolve customer requests, complaints, and feedback with internal teams to improve client experience
- Maintain documentation in the eCS Customer Success system, including a record of customer communication, milestones, and business reviews
- Create and share educational resources, trainings, and best practices, to include product demonstrations and explanation of product roadmap
- Contribute to revenue generation through renewals, upsells, and expansions
- Drive growth and profitability by adding value by encouraging deeper feature adoption
- Collaborate cross-functionally within eCS to promote customer success, specifically with Product and Engineering to understand and evaluate customer feature requests
Qualifications
- Bachelor’s degree in sciences, business, computer science, communications, or related field preferred
- Clinical Data Management and/or clinical programming experience preferred
- Experience in clinical research or drug development industry is preferred, including knowledge of ICH/GCP guidelines, 21 CFR Part 11, clinical trial methodology, Clinical Data Management, SDLC in regulated environments, and industry standards preferred
- 3+ years of experience successfully implementing SaaS and/or enterprise software applications. Clinical research and/or life sciences a plus
- 2+ years cross functional program/project experience, with a demonstrated track record of execution bringing product from concept through market release is required
- Self-motivated to prioritize and manage
- Knowledge of pharma and life sciences
- Excellent verbal and written communication
- Demonstrated leadership ability to work effectively at all organizational levels
- Self-driven learner with the ability to build proficiency in new topics quickly, specifically the pharmaceutical industry and clinical trials process
- Exceptional communication and written skills and the ability to create documentation and multi-task
- Knowledge of customer success processes
- Enterprise software and service delivery
- Must be an avid problem solver with proven ability to make timely decisions while dealing with ambiguity
- Must be a team player who thrives on working collaboratively and skilled at influencing
- Is achievement oriented, i.e.: measures performance, improves outcomes, sets challenging goals
Benefits
- Accelerate your skills and career within a fast-growing company while impacting the future of healthcare
- eClinical is a winner of the 2023 Top Workplaces USA national award
- Numerous Culture Excellence Awards celebrating our exceptional company vision, values, and employee experience
Company Description
eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!
We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 20, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
