[Hiring] Account Executive - Provider Market @UnitedHealth Group

Role Description

The Provider Market Account Executive is the key relationship owner and point of contact for an assigned portfolio of Provider clients. They are charged with developing and executing on strategic account plans to achieve above market growth in delivering Provider solutions to our customers. The Account Executive is accountable for the profitable growth and deployment of the overall Provider portfolio.

This role will be strategically aligned to our West Region which includes the following areas: CA, NV, HI, CO, IL, KS, MO, NM, AK, AZ, ID, MT, ND, NE, OR, SD, UT, WA, and WY. Travel for this role will be required 25-50% of the time based on the client’s need.

If you are located in CA, NV, HI, CO, IL, KS, MO, NM, AK, AZ, ID, MT, ND, NE, OR, SD, UT, WA or WY, you will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities

• Build, nurture and grow intimate, consultative relationships with Provider clients to understand the client’s strategy and business needs.
• Constantly assess the value that Optum solutions are delivering.
• Influence team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client’s business.
• Create value stories consistent with the clients’ strategies.
• Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers.
• Ensure service and delivery commitments to client are met.
• Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance.
• Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales.
• Develop and present reporting of savings achievements, opportunities, and service level agreements.
• Business process management and entry of timely updates to CRM System (SF.com).
• Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores, high renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies.
• Influence external customers at the VP & C-Suite level as a trusted executive partner.

Qualifications

• 5+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry.
• 3+ years of experience working with stakeholders and business leaders to drive outcomes.
• Experience in driving deep, productive relationships with external clients.
• Understanding of the healthcare market, specifically in the provider market.
• Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams.
• Willing and able to travel 25-50% of the time as business needs dictate.
• Currently reside in one of the specified states.

Preferred Qualifications

• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets).
• Experience working across UHG, Optum and UHC lines of businesses.
• Direct experience working with clinical leaders.
• Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers.
• Direct experience working with product and technology teams.
• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Proven application of change management methodologies.
• Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems.
• Demonstrated track record of active collaboration, engagement, and strategy development of key growth opportunities.
• Proven solid strategic planning, analytics, and problem-solving skills.
• Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.