[Hiring] Account Director @RewardOps

Role Description

This role sits at the center of client strategy, delivery, and growth. As Account Director, you will lead a portfolio of priority client relationships and play a critical role in ensuring clients realize long term value from RewardOps.

• Lead day to day strategic relationships with senior client stakeholders, building trust and credibility through strong delivery, thoughtful recommendations, and consistent follow through
• Drive client retention and growth by identifying expansion opportunities, supporting renewals, and contributing to commercial strategy in partnership with leadership
• Manage client level financial health, including awareness of scope, margin, and cost drivers, and proactively flag risks or opportunities that may impact account profitability
• Translate data and performance insights into clear, actionable recommendations that help clients improve program performance and outcomes
• Partner closely with Product, Rewards, Support, Finance, and Delivery teams to ensure client priorities are understood, planned for, and executed effectively
• Guide onboarding and transition for new clients, ensuring a smooth handoff into production and setting a strong foundation for long term success
• Proactively identify risks, dependencies, and emerging client needs, working internally to remove roadblocks and prevent escalation
• Execute quarterly reviews and strategic planning conversations, helping connect platform capabilities and roadmap direction to client goals
• Maintain a strong working knowledge of RewardOps capabilities, partnerships offerings, and future roadmap to confidently advise clients
• Collaborate with Support and Rewards teams to manage escalations when needed, providing clear context, prioritization, and resolution leadership
• Contribute to improving client success processes, playbooks, and best practices.

What success looks like - within the first 6 months, you are:

• Trusted by clients as a strategic partner, not just a delivery lead
• Consistently retaining and growing your client portfolio
• Confidently leading complex client conversations with support when needed
• Influencing internal priorities through strong client insight and clear communication
• Seen internally as a go to owner for client strategy and problem solving

Qualifications

• 7+ years in account management, or client services, ideally within Loyalty or SaaS
• Experience managing complex, multi stakeholder client relationships and delivering digital or platform-based solutions
• Strong strategic thinker who can connect client objectives to practical execution and measurable outcomes
• Comfortable using data and insights to inform recommendations and guide decision making
• Clear and confident communicator with strong presentation and relationship building skills
• Experience mentoring or supporting other client team members is an asset
• Organized, proactive, and able to manage multiple priorities in a fast-paced environment
• Motivated by ownership, growth, and the opportunity to step into a broader leadership role

Company Description

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few.

• Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
• Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.”
• Committed to technology, product innovation, quality, and exceptional customer service.
• Supports over 60,000 customers in more than 30 countries.
• Employs over 6,000 skilled professionals, including industry experts and technology specialists.
• Supports a global workforce of more than 30,000 employees.
• Headquartered in Canada, with a global footprint and offices around the world.
• A 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.