[Hiring] Account Associate, Renewals @Atlassian

Role Description

Are you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!

• Impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of Atlassian’s software within every interaction.
• Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
• Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support.
• Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle.
• Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners.
• Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems.

Qualifications

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas.
• Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures.
• Consistent track record of meeting or exceeding performance goals.

Benefits

• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.
• Health and wellbeing resources.
• Paid volunteer days.
• And so much more.

Company Description

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.