[Hiring] Senior Researcher @ImagineX Consulting

Role Description

As a Senior Researcher, you will plan and run research studies end to end on client engagements, working as an embedded member of a multidisciplinary pod. You'll execute mixed-methods work spanning generative discovery, validation, secondary research, and market analysis, and help the team translate what you find into product decisions. This role is ideal for a researcher with strong craft who wants to deepen the client-facing and strategy side of their practice alongside experienced research and design leadership.

• Plan and run research studies end to end within client engagements, from design of studies through readout.
• Execute across mixed methods including generative interviews, contextual inquiry, concept and usability validation, surveys, literature review, and competitive or market analysis.
• Recommend appropriate methods for the questions in front of the team, and raise it when a question calls for a different approach than the one requested.
• Handle research operations for your studies, including recruiting, screening, scheduling, incentives, consent, and repository hygiene.
• Synthesize findings into clear, well-evidenced recommendations that a product team can act on.
• Present readouts to client stakeholders and answer questions about method, limitations, and confidence.
• Contribute to service blueprints, journey maps, and other artifacts that connect research to product and service decisions.
• Participate in discovery workshops and working sessions, facilitating segments as you build toward leading them.
• Leverage AI-assisted tools to accelerate desk research, synthesis, and reporting without compromising analytical rigor.
• Pair with designers and less experienced researchers on moderation, notetaking, and synthesis.
• Contribute to internal research practices and our shared methods library.

Qualifications

• 5+ years of experience in user research, design research, or a closely related field.
• Hands-on depth in qualitative methods, with working knowledge of quantitative approaches such as survey design and analysis.
• A set of case examples showing how your research shaped design or product outcomes.
• Comfort presenting findings to client stakeholders and explaining the reasoning behind method choices.
• Experience working inside cross-functional product teams alongside designers, product owners, and engineers.
• Familiarity with service design artifacts such as journey maps and blueprints.
• Experience in consulting, agency, or multi-client environments (preferred but not required).
• Familiarity with research and testing platforms, repositories, and participant privacy practices.
• Ability to work through ambiguity and adapt studies when timelines, access, or scope shift.
• Clear writing and presentation skills, with attention to how findings are framed for different audiences.

Requirements

• This role is based in the US and only open to citizens and permanent residents of the US who do not require visa sponsorship.