[Hiring] Senior Research Scientist @Humana

Role Description

The Senior Research Scientist supports Humana’s efforts to improve Health Outcomes Survey, or HOS, performance through applied research and quantitative analysis. This role develops evidence on the drivers of HOS outcomes, identifies potential leading indicators, translates behavioral and survey science into practical insights, and provides rapid analytical support for high-impact business questions.

The Senior Research Scientist works across HOS Operations and Stars Analytics to inform intervention strategy, portfolio development, and the use of predictive models for member outreach. Assignments involve moderately complex to complex issues requiring sound research judgment, analytical rigor, and the ability to translate findings into clear recommendations.

The Senior Research Scientist will serve as a research and analytical thought partner to HOS Operations, Stars Analytics, and other stakeholders working to improve HOS outcomes. This individual will establish and continually strengthen the evidence base surrounding the drivers of HOS performance.

The role will include:

• Developing an inventory of potential HOS leading indicators.
• Evaluating relevant enterprise data sources.
• Monitoring emerging behavioral and survey science.
• Conducting rapid analyses in response to high-impact business questions.

The Senior Research Scientist will independently lead less complex research and analytical projects from initial problem framing through recommendation. For more complex efforts, the individual will lead substantial components of the work in partnership with the Director and other members of the CAHPS & HOS Analytics team.

This role requires someone who can:

• Bring structure to ambiguous questions.
• Select appropriate analytical approaches.
• Assess the strength and limitations of available evidence.
• Communicate practical implications to technical and nontechnical audiences.

Qualifications

• Bachelor’s degree in a quantitative, behavioral science, social science, or related field and 5 years of relevant analytical or applied research experience; OR Master’s or Doctoral degree in a related field and 3 or more years of relevant experience.
• Experience with data manipulation, exploratory analysis, interpretation, and visualization.
• Proficiency with at least one analytical or statistical programming language, such as Python, R, SAS, or SQL.
• Strong written and verbal communication skills, including translating technical findings for nontechnical audiences.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Requirements

• Experience with behavioral science, survey methodology, psychometrics, or member-reported outcomes.
• Experience with healthcare data, Medicare Advantage, Stars, HOS, CAHPS, patient experience, or quality improvement.
• Experience conducting literature reviews, evidence syntheses, or competitive intelligence.
• Experience applying research insights to intervention design or consumer outreach.
• Experience interpreting predictive models and translating outputs into operational strategies.
• Familiarity with large, complex data environments and visualization tools such as Databricks or Power BI.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities for personal wellness and smart healthcare decisions.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Additional Information

• This role is not eligible for work visa sponsorship.
• Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.