[Hiring] Research Operations Manager @We Are Rosie

Role Description

We are looking for a Research Operations Manager to provide hands-on research operations support for our Consumer Insights & Strategy team. This is an exciting time to join the growing collectibles space. This role will own the full participant lifecycle for our ongoing qualitative and quantitative research, working closely with our researchers to keep studies moving and our customer panel healthy.

We need someone who has done this before, ideally at more than one organization, and who can walk in and immediately take ownership of:

• Recruiting
• Panel management
• Platform evaluation
• Vendor/budget administration

What You'll Do:

• Panel Management: Manage panel outreach for our existing customer base, including tracking and reporting on outreach volume.
• Participant Recruitment: Recruit and coordinate customer participation in research studies, including all pre-session administration and tech checks.
• Platform Evaluation: Evaluate and recommend qualitative research platforms to support and expand the team's research capabilities.
• Vendor & Budget Management: Own vendor management end to end, including NDAs, RFPs, and SOWs, and support budget tracking for research tools and outside partners.
• Cross-Functional Partnership: Partner closely with the Consumer Insights & Strategy team to ensure successful execution of studies.
• Records & Reporting: Maintain accurate, up-to-date records of participant outreach and engagement history.

Qualifications

• Experienced Research Ops Manager: 8+ years of experience in research operations.
• Platform-Fluent: Comfortable across a broad set of research and recruiting tools (e.g., UserTesting, Alchemer, UserInterviews, dScout, Calendly, etc).
• Vendor & Budget Savvy: Experience owning NDAs, RFPs, and SOWs, and managing budgets and contracts with outside research vendors and platforms.
• Comfortable at Pace: Ability to run multiple concurrent workstreams and studies without dropping the details.
• Collaborative Partner: Build trust quickly with researchers and customers, known as responsive and reliable under deadline pressure.

Company Description

Leading creator of innovative technology that provides value-added services for collectors (cards, coins, tickets, memorabilia, etc.) worldwide.