[Hiring] Research Associate @LanguageLine Solutions

Role Description

At Health Advocate, we’re on a mission to simplify healthcare by delivering accurate, timely, and actionable information that helps people make confident decisions. As a Research Associate, you’ll play a critical role behind the scenes—connecting members, nurses, and advocates with the healthcare resources they need most. If you’re detail-oriented, curious, and motivated by meaningful work, this role offers the opportunity to make a real impact every day.

Your day-to-day responsibilities will include:

• Researching and understanding healthcare system websites, databases, and reference materials in accordance with departmental and corporate policies.
• Researching and documenting requested information such as primary care physicians, dentists, specialists, eldercare services, nursing homes, and related resources.
• Identifying appropriate benefit plans and benefit offerings when applicable.
• Providing accurate, easy-to-understand research findings to nurses, advocates, and internal partners.
• Responding to member requests by delivering clear, specific resources and available options.
• Entering and maintaining accurate documentation within internal systems.
• Compiling research results in a user-friendly format to support member decision-making.
• Tracking cases and conducting timely follow-ups with members and providers.
• Ensuring all work complies with quality standards, internal procedures, and applicable federal and state regulations, including HIPAA and COBRA.
• Monitoring recurring research issues or trends and escalating concerns to leadership as appropriate.

Qualifications

• A high school diploma or GED required; associate degree in business, liberal arts, healthcare management, or a related field preferred.
• At least one year of healthcare-related experience preferred.
• Strong written and verbal communication skills, including professional phone etiquette.
• Excellent listening skills and the ability to understand and clarify requests.
• Strong problem-solving and issue-resolution abilities.
• Exceptional customer service skills and a commitment to quality.
• Solid organizational and multitasking skills, including consistent follow-up.
• Comfort using MS Word, Excel, and web-based research tools.
• The ability to work effectively in a collaborative, team-based environment.
• Bilingual skills (English/Spanish or other languages) may be required based on assignment.

Benefits

• Comprehensive training and the tools you need to succeed.
• Opportunities for career growth and internal advancement.
• Competitive pay: Starting at $16 per hour.
• A robust benefits package, including medical, dental, vision, 401(k) with company match, tuition assistance, PTO, and paid holidays.
• A mission-driven culture focused on accuracy, compassion, and meaningful impact.
• A collaborative environment where your contributions truly matter.

Company Description

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need.

Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.