[Hiring] Sr QA Architect @Norwegian Cruise Line Holdings Ltd.

Role Description

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel.

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an online application to be considered.

Key Responsibilities

• QA Architecture Implementation
  • Implement and operationalize QA architectures across mobile (Flutter, iOS, Android), web (front-end and browser-based), backend/API services, and IoT/connected device platforms.
  • Translate reference architectures and COE patterns into concrete, working frameworks and tooling.
  • Lead the hands-on evaluation, configuration, and rollout of testing frameworks, tools, and platforms.
  • Apply established quality gates, entry/exit criteria, and risk-based testing strategies within SDLC and Agile delivery pipelines.
  • Collaborate with other QA Architects in the COE for cohesive execution and consistent adoption.
• Mobile QA Implementation
  • Implement test automation solutions for Flutter-based and native mobile applications.
  • Configure and manage device farm solutions (e.g., BrowserStack App Automate, AWS Device Farm, Firebase Test Lab).
  • Execute mobile performance testing approaches.
  • Build and maintain automation using Flutter's native testing stack and Appium with Java.
  • Implement mobile CI/CD pipeline integrations.
• Web QA Implementation
  • Implement test automation solutions for web applications.
  • Build and maintain web automation frameworks using Playwright.
  • Configure and manage BrowserStack Automate for cross-browser and cross-device web test execution.
  • Apply visual regression testing practices for web using AI-assisted tools.
• Backend & API QA Implementation
  • Implement testing solutions for backend services.
  • Build and maintain API functional and contract testing implementations using Karate Framework.
  • Implement backend performance and load testing using Gatling.
  • Execute approaches for database testing, message queue validation, and event-driven system verification.
  • Apply chaos engineering and fault injection patterns.
• IoT & Connected Device QA Implementation
  • Implement QA solutions for IoT and connected device platforms.
  • Execute test approaches covering firmware/software integration, connectivity and protocol testing.
  • Apply hardware-in-the-loop (HIL) testing patterns.
  • Work with embedded and platform engineering teams to integrate device testing into CI/CD workflows.
• AI Adoption for QA
  • Drive hands-on adoption of AI-powered testing capabilities across all domains.
  • Configure and integrate AI/ML tools to increase team velocity and reduce test maintenance overhead.
  • Build workflows in which large language models augment QA engineers.
  • Apply guardrails and evaluation criteria for AI-generated tests.
• COE Enablement & Delivery
  • Contribute to QA COE framework documentation, onboarding materials, and runbooks.
  • Track and report on quality engineering KPIs.
  • Participate in architecture reviews and provide hands-on technical guidance.
  • Partner with DevOps/Platform Engineering to embed quality tooling into CI/CD pipelines.
  • Mentor mid-level QA engineers; contribute to communities of practice.

Qualifications

• 7+ years of experience in software quality engineering, with at least 3+ years in a QA architecture or senior technical lead role.
• Proven experience implementing automation frameworks across mobile, web, backend/API, or IoT/connected devices.
• Hands-on experience with Appium and Java for mobile test automation.
• Hands-on experience with Flutter testing.
• Experience with Playwright for web test automation.
• Hands-on experience with BrowserStack.
• Hands-on experience with Karate Framework for API testing.
• Hands-on experience with Gatling for backend performance testing.
• Familiarity with IoT or embedded systems testing concepts.
• Strong understanding of CI/CD practices.
• Hands-on experience applying AI/ML tools within a QA context.
• Proficiency in Java and Dart; familiarity with at least one additional language.
• Strong knowledge of Agile/SAFe delivery methodologies.
• Excellent written and verbal communication skills.

Requirements

• Experience in travel, hospitality, e-commerce, or consumer-facing applications.
• Familiarity with performance and observability tools.
• Experience with visual AI testing tools.
• Knowledge of security testing practices.
• Experience with hardware-in-the-loop (HIL) testing.
• Familiarity with app store deployment pipelines.
• ISTQB Advanced Level or equivalent certification.
• Experience working within a QA Center of Excellence.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Retirement savings plans.
• Opportunities for professional development and career growth.
• Employee discounts on cruises and travel.