[Hiring] Senior Quality Specialist @Arc'Teryx

Role Description

As the Senior Quality Specialist - Training, you build consistent quality capability across internal teams, vendors and factory quality personnel. You translate Arc’teryx quality standards and technical product requirements into practical learning, assessment and certification programs. A key focus is strengthening the Factory Certified Auditor (FCA) program with our quality specialists through disciplined preparation, effective facilitation, objective competency assessment and ongoing calibration.

This role can be hired remote. Business operations occur on Vietnam time zone (no relocation/visa sponsorship available for this role).

Core Activities

• Develop and implement the Global Quality training strategy and annual capability development roadmap based on business priorities, audit findings, quality risks, recurring defects, and vendor capability gaps.
• Serve as the lead trainer and subject matter expert for the Factory Certified Auditor (FCA) program, establishing and driving a Train-the-Trainer framework to build training capability within the Quality Specialist (QS) team.
• Coach, qualify, and certify Quality Specialists as FCA trainers, ensuring consistent training methodology, assessment standards, certification criteria, and governance across all sourcing regions.
• Manage the end-to-end FCA certification program, including training preparation, curriculum development, candidate readiness assessment, training delivery, auditor evaluation, certification decisions, calibration, recertification, and continuous competency development.
• Design, develop, and deliver quality training programs for internal teams, Quality Specialists, vendors, factories, and external partners through classroom, virtual, and factory-floor learning environments.
• Translate quality standards, SOPs, inspection criteria, and product technical specifications into practical training materials, visual learning tools, workshops, and competency assessments.
• Assess learner competency through knowledge verification, on-the-job evaluations, and certification assessments, providing coaching and development plans where required.
• Partner with HQ & HKO Quality Specialist teams to identify capability gaps and ensure training content remains aligned with current products, process, and quality requirements.
• Maintain training governance, including training records, competency matrices, certification status, assessment evidence, recertification requirements, and controlled training documentation.
• Measure training effectiveness through competency assessment results, defect reduction, first-time yield improvement, repeat finding reduction, and corrective action closure performance, using data to drive continuous improvement.
• Continuously improve training methodologies, learning content, and certification processes through feedback, benchmarking, root cause analysis, and quality best practices.

Future Opportunities

• Building a scalable regional quality academy and train-the-trainer framework for internal and external quality partners.
• Standardizing Factory Certified Auditor (FCA) qualification, calibration, recertification and governance across sourcing regions.
• Using training and quality-performance data to identify capability risks, prioritize interventions and demonstrate measurable business impact.
• Supporting onboarding and capability development for new vendors, new factories and new quality team members.

Qualifications

• Tertiary qualification in textiles, garment manufacturing, apparel engineering, quality management or a related discipline.
• 7+ years of experience in apparel or technical product quality, including quality assurance, quality control, or manufacturing operations.
• Demonstrated experience designing and delivering training to both internal employees and external vendor or factory teams.
• Hands-on experience with a Factory Certified Auditor or comparable auditor qualification program, including training preparation, facilitation, practical assessment, competency evaluation, certification and calibration.
• Ability to convert complex technical requirements into clear, practical and audience-appropriate learning materials.
• Strong knowledge of technical performance products, particularly waterproof, seam sealing or taping, bonding, construction workmanship and functional testing.
• Confident and professional communication in English, with fluent spoken English and strong written English for training, reports and stakeholder communication.
• Excellent facilitation, presentation, coaching, influencing and interpersonal skills, including the ability to work across cultures and organizational levels.
• Analytical and comfortable using assessment results, defect data, and quality metrics to evaluate learning effectiveness and prioritize improvement.
• Demonstrated integrity, objectivity, diplomacy, attention to detail and sound judgment when assessing and certifying auditor competence.
• Organized and disciplined in planning, document control, record retention, scheduling and follow-through.
• Able and willing to travel to vendors and factories throughout Asia, as required.

Requirements

• Optional: Formal train-the-trainer (TTT), instructional design or adult-learning certification.
• Experience with digital learning platforms, virtual facilitation, survey tools or learning-management systems.
• Experience applying Lean, Six Sigma, root-cause analysis, FMEA or statistical quality tools in apparel manufacturing.
• Additional Asian language capability relevant to the vendor base – Vietnam, China, Bangladesh, Indonesia & Sri Lanka.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.