[Hiring] Maintenance Quality Control Specialist @Offshore Launch

Role Description

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed. Our job is to help you succeed.

Responsibilities

• Manage 15–20+ general maintenance work orders a day, with steady year-round volume that keeps growing
• Review contractor reports, photos, and videos to verify diagnoses and catch issues early
• Scope jobs accurately, catching misdiagnoses, inflated bids, wrong quantities, and missing materials
• Give field contractors clear, confident direction and push back when needed
• Answer contractor calls promptly and keep your work order queue current at all times
• Own communication across each job, from the field to internal ops through wrap-up
• Act as the final quality gatekeeper before approval and billing
• Track job progress and completion in the client’s custom internal platform
• Cross-train on HVAC and plumbing work orders and help cover those queues as needed

Qualifications

• 3–5+ years of hands-on HVAC or plumbing experience (residential preferred)
• Strong mechanical diagnostic and troubleshooting ability
• Experience reading system tags, data plates, and job-site photos to assess work
• Fencing, roofing, or drywall exposure is a plus but not required (training provided)
• Exceptional verbal communication: you can speak clearly and confidently with US-based contractors and push back with precision, not aggression
• Highly responsive and organized, and comfortable managing dozens of open work orders at once
• Fast learner on new software
• Willingness to trade fieldwork for full-time remote work
• Fluent English, verbal and written

Benefits

• Up to $1450, depending on experience
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents
• Annual continuing education budget to support professional development

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.