[Hiring] Senior Quality Assurance Specialist @Swingtech

Role Description

Swingtech Consulting, Inc. is seeking a Senior Quality Assurance Specialist to support quality assurance, testing, deliverable validation, accessibility review, and continuous improvement activities for federal training and learning management programs. This role provides senior-level QA support across digital learning products, web-based training platforms, reports, documentation, system functionality, and program deliverables. The ideal candidate should be able to lead structured quality reviews, develop QA procedures, validate deliverables against requirements, support testing activities, and coordinate issue resolution across technical, training, and program teams.

Key Responsibilities

• Lead quality assurance reviews of eLearning products, web-based content, reports, documentation, and program deliverables.
• Develop and maintain QA checklists, review templates, test scripts, quality procedures, and acceptance criteria.
• Review digital learning modules, courseware, job aids, user guides, multimedia assets, and training support materials for accuracy, consistency, usability, accessibility, and compliance with customer requirements.
• Support testing of learning management system functionality, course launches, completion tracking, assessments, certificates, transcripts, reports, and user workflows.
• Perform or coordinate Section 508/accessibility reviews for electronic documents, digital learning products, reports, and web-based content.
• Lead defect identification, documentation, tracking, verification, and closure activities.
• Coordinate with instructional designers, developers, data analysts, help desk staff, documentation specialists, and program leadership to resolve quality issues.
• Support user acceptance testing, regression testing, release validation, and production verification activities.
• Review reporting outputs and data products for completeness, accuracy, formatting, and consistency with reporting requirements.
• Support deliverable readiness reviews before submission to the customer.
• Track customer comments, corrective actions, revisions, resubmissions, and acceptance status through closure.
• Identify recurring quality issues and recommend process improvements to reduce defects and improve deliverable quality.
• Maintain QA records, defect logs, review notes, quality metrics, and supporting documentation.
• Provide guidance to junior QA staff or team members on review standards, testing practices, and quality expectations.

Qualifications

• Bachelor’s degree in Information Technology, Education, Business, Communications, Quality Assurance, or a related field; equivalent experience may be considered.
• At least 5 years of experience supporting quality assurance, software testing, training product review, deliverable quality control, or related QA activities.
• Experience leading QA reviews for digital content, web-based applications, learning management systems, training materials, reports, or technical documentation.
• Strong understanding of QA processes, test planning, defect tracking, issue resolution, and quality control procedures.
• Experience developing QA checklists, test scripts, acceptance criteria, or review standards.
• Familiarity with Section 508/accessibility requirements and ability to apply accessibility considerations during QA reviews.
• Ability to document defects and quality findings clearly and coordinate resolution across cross-functional teams.
• Strong attention to detail and ability to identify errors, inconsistencies, usability concerns, and requirement gaps.
• Strong written and verbal communication skills.
• Ability to manage multiple review cycles, deadlines, and deliverables in a remote environment.

Preferred Qualifications

• Experience supporting federal, healthcare, training, IT, or learning management programs.
• Experience testing or reviewing Learning Management System (LMS) functionality, SCORM packages, eLearning modules, or web-based training products.
• Familiarity with learner records, course completion tracking, transcripts, certificates, assessments, training evaluations, and reporting outputs.
• Experience supporting accessibility testing, screen reader testing concepts, or document accessibility remediation.
• Experience supporting user acceptance testing, regression testing, production validation, and release readiness reviews.
• Familiarity with Agile, DevSecOps, or collaborative delivery environments.
• Experience supporting customer comment adjudication, corrective action tracking, and deliverable acceptance processes.
• Quality assurance, testing, accessibility, Agile, or process improvement certifications are a plus.

Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 3 options (HSA with $600 Employer Contribution)
• Dental Insurance with no age limit orthodonture
• Vision Insurance through EyeMed in and out of network coverage
• Short Term and Long-Term Disability coverage with 100% premium support
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

Company Description

Equal Opportunity Employer Minority/Female/Veterans/Disabled