[Hiring] Senior Quality Assurance Analyst @H&R Block

Role Description

The Senior Quality Assurance Analyst will lead quality efforts across the full development lifecycle, from defining business and functional requirements to validating end-to-end system performance. This role combines strategic planning, hands-on testing, and cross-functional collaboration to ensure products meet technical standards and deliver exceptional customer experiences. As a subject matter expert and customer advocate, the analyst drives continuous improvement, champions usability, and ensures compliance with business goals through both manual and automated testing practices.

Day to day, you’ll…

• Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards.
• Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues.
• Propose and articulate process improvement ideas, including implementation strategies and actionable plans.
• Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use.
• Leverage test automation tools to enhance test coverage and improve testing efficiency.
• Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior.
• Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle.
• Review product documentation for accuracy and clarity, ensuring it meets customer needs; train others on product functionality and testing practices.
• Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback.
• Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation.
• Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs.
• Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage.
• Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences.
• Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently.

Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• 5 years minimum related work experience.

Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
• Can participate in the H&R Block Retirement Savings Plan (401(k) Plan).
• Employee Assistance Program.
• (Virtual) fitness center programs.
• Associate discount program.
• Automatically enrolled in Business Travel Accident Insurance.
• Receive Associate Tax Prep benefit.

Pay Range

The pay range for this position is $73,400.00 - $110,100.00/Yr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.