[Hiring] Senior QA / SDET Engineer @TTEC Digital

Role Description

TTEC Digital seeks a Sr. QA/SDET Engineer to join our team. This role is a full-time and fully remote opportunity!

The work:

• We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation for the world’s biggest brands and the millions of customers they serve.
• This is the rare seat where getting in early actually matters at scale.
• Ship the right products into thousands of live enterprise deployments.
• The leverage is real, and the work compounds.

Who we hire — the DNA:

• Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
• Want to learn, love new technology, and adapt to change quickly.
• Master debuggers and problem solvers who think outside the box.
• AI-native, working with AI on all levels and using AI tools daily.
• Distributed-systems literate, understanding high-efficiency, event-driven, low-latency systems.
• Innovators who ship, demonstrating ideas easily and hitting committed timelines.
• Exceptional individuals who like winning.

No one will have everything in this description. We're looking for well-rounded, smart people who move fast.

What You Will Do:

• Automation-first quality engineering for a platform combining voice, desktop, intelligence, and AI.
• Emphasize AUTOMATION — we do not do manual QA here.
• Weekly code deploys are the heartbeat: when a QA branch is ready, regressions run fast, results report fast, and the train doesn't wait.
• Startup environment: 1-week sprints, fail fast, move forward.

What you'll own:

• Automation coverage for your squads' services.
• Fast-turnaround regression suites gating weekly deploys.
• Rapid detection and reporting.
• Quality signal in minutes, not days.
• Load/stress coverage for your services' latency budgets.
• Your committed timelines.

Who you are:

• Self-starter with grit and a show-me mentality.
• Exceptional, love new technology, adapt fast when the stack changes, and use AI tools daily.
• A team player who likes winning and partners with dev teams.

Qualifications

• 5+ years SDET; writes real automation code (Go / Python), not manual scripts.
• Master issue-isolator and root-cause debugger.
• Fast regression discipline — parallelized suites, smart test selection.
• Comfortable in high-load testing environments.
• Experience testing event-driven systems, WebSocket flows, and browser extensions.
• CI-native mindset — tests wired into trunk-based CI/CD.
• Contract/API testing between services.
• Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.

Company Description

TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.

TTEC Holdings Inc. is the parent company for both Digital and Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.

TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.