[Hiring] Salesforce Service Desktop Automation QA Engineer @Veracity

Role Description

The Salesforce Service Desktop Automation QA Engineer will focus on validating the organization's telephony-integrated Service Desktop and agent workflows built on Salesforce. This role supports multiple concurrent initiatives, including:

• Fraud and voice authentication
• Telephony platform upgrades
• AI-assisted agent experiences

The QA engineer will ensure:

• Functional correctness
• Security and data visibility behavior
• End-to-end reliability across Service Desktop and telephony-driven workflows

Qualifications

• Experience testing Salesforce applications
• Strong understanding of the Salesforce security model, including:
• Profiles and permission sets
• Role hierarchy
• Data visibility and record access
• Experience validating behavior across multiple user profiles and roles
• Hands-on experience using a Selenium-based automation framework
• Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems

Requirements

• Must have Genuine LinkedIn - NO RECENT OR MULTIPLE LINKEDIN
• Must have Visa Copy with the submission (FOR GC and EADs)
• Must have full educational details with University Name and year of completion in resume

Company Description