[Hiring] Quality Enablement Specialist @MarketStar

Role Description

MarketStar is seeking a B2B Sales Quality Enablement Specialist. The Quality Enablement Specialist will work directly with management to assist in developing, creating, and implementing quality assurance processes, procedures, and one-on-one coaching, as well as making recommendations for enhancements to training materials as needed.

The ideal Quality Enablement Specialist candidate is a team-oriented individual who is driven to ensure that professionalism, productivity, and quality are maintained and continually improved.

Location: US - Remote

What Will You Do?

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications.
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Identify coaching needs and communicate needs to Management and Training Department.
• Prepare and analyze internal and external quality reports for management staff review.
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management.
• Provide feedback to sales team leaders and senior leadership.
• Create and maintain standardized workflows and procedures.
• Provide recommendations for change and participate in analysis of workflows and procedures to improve accuracy/efficiency.
• Other applicable duties as assigned.

Qualifications

• Digital advertising, B2B or tele sales experience required.
• Previous Quality Assurance experience preferred.
• Excellent verbal, written, interpersonal, and organizational skills.
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.).
• Results oriented with the ability to motivate others and drive performance.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• A skill assessment will be conducted as part of the interview process.

Benefits

• Structured learning and career development programs.
• Mental health program.
• Generous Paid Time Off policy.
• Paid medical leave.
• Child/Dependent care reimbursement.
• Education reimbursement.
• 401k match, hardship loan program, access to financial wellness advisor.
• Comprehensive healthcare coverage including medical, dental, and vision.

Compensation

The salary for this position is $60,000.00 annually.