[Hiring] Quality Assurance Manager @Arizona Department of Administration

Role Description

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Manager for OPE. This position is under general direction from the Social Service Administrator III, supervises, coaches, counsels, mentors, directs, trains, and completes performance evaluations and disciplinary actions for the Benefits and Eligibility Specialist (BES) Advanced staff in the Office of Program Evaluation (OPE).

• Directly responsible for the accuracy, thoroughness, and timeliness of work assignments of BES Advanced staff to validate compliance with agency requirements.
• Ensure the intent of federal and state laws relevant to the Supplemental Nutrition Assistance Program (SNAP) are met.
• Facilitate and participate in various agency work group sessions, representing the OPE.
• Provide recommendations to management for streamlining internal and external policy and procedures.
• Attend and actively participate in maintaining a close partnership with the USDA Food and Nutrition Administration (FNA) and the Family Assistance Administration (FAA).

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Duties

• Plan, organize, and supervise the activities of a Quality Control Unit engaged in the evaluation, investigation, analysis, determination, and assurance of the quality of work in the Nutrition Assistance (NA) program.
• Evaluate the quality of work through a case read process and monthly conferences.
• Prepare evaluations, determine training needs, develop, prepare training materials, coordinate, and present training.
• Implement corrective action plans as needed, conduct error analysis through the QC Peer Review process.
• Provide continual technical assistance to staff by researching State policy and procedures, Federal rules and regulations.
• Analyze errors and probable causes of errors; develop error trend reports.
• Monitor unit timeliness to ensure compliance with Federal and State deadlines.
• Coordinate and actively participate as members of the Quality Control Review Committee.
• Coordinate/facilitate and/or actively participate in monthly policy review meetings, QC Panel Reviews, QC/OPE Management meetings.
• Review all federal administrative notices, registers, waivers, and arbitration letters to recommend options for the State of Arizona.
• Review State policy clarifications, broadcasts, and bulletins ensuring compliance with Federal regulations.

Qualifications

• Knowledge in Food and Nutrition Services, Department of Agriculture Code of Federal Regulations (CFR) Volume 4, Title 7, Parts 273.1-273.32.
• Knowledge of Federal Quality Control rules, regulations, and audit procedures for Nutrition Assistance.
• Knowledge of QC automated review system, Excel budgets, FAA policy manual, and QC Handbook.
• Skills in professional communication (verbal and written).
• Skills in mentoring and training staff.
• Ability to analyze and evaluate staff performance.
• Ability to prioritize, plan, and organize multiple tasks.

Requirements

• Three (3) years of work experience in a public assistance quality evaluation staff capacity.
• OR two (2) years of work experience in a supervisory capacity.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.