[Hiring] Manager, IT Quality Assurance @CBE Companies

Role Description

We are seeking a Manager, IT Quality Assurance who will be responsible for leading the Quality Assurance/App Software Tester Team (QA) in ensuring the delivery of high-quality software solutions and systems across the organization. This position will establish and drive QA strategies, standards, processes, and metrics to ensure deliveries meet business expectations, regulatory requirements, and performance benchmarks. The Manager, IT Quality Assurance will ensure quality is embedded throughout the development lifecycle while balancing agility, risk, and cost efficiency.

By fostering a culture of continuous improvement and cross-functional collaboration, the Manager, IT Quality Assurance supports enterprise technology goals while enabling teams to release reliable and secure solutions. This role ensures consistent application of testing best practices, drives test automation initiatives, and provides strategic guidance for QA planning and resource allocation.

The Manager, IT Quality Assurance is a US based remote role.

Qualifications

• BS/BA Degree in Management Information Systems, Business, Management, Computer Science, or related equivalent experience
• Minimum of 5-7 years of experience in Quality Assurance or a related field, with at least 3 years in a leadership or managerial role
• Deep understanding of software testing methodologies (manual and automated), defect tracking systems, and QA tools
• Working knowledge of Agile, Scrum, and traditional SDLC practices
• Experience in test planning, execution, and reporting for APIs, databases, and UI-based systems
• Project management and vendor management proficiency preferred
• Exceptional communication and interpersonal skills
• Effective communication and stakeholder engagement across technical and business domains
• Excellent analytical, problem-solving, and decision-making skills
• Certifications such as ISTQB, CSTE, or equivalent are a plus

Requirements

• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance
• Proven project management in planning, execution and controlling

Benefits

• The starting pay range for this position is $115,000 - $130,000/year. An individual's actual compensation will depend on the individual's qualifications and experience

Company Description

Founded in 1933, CBE Companies has been a leader in providing accounts receivable management services and global outsourced contact center solutions, expertly linking people to the solutions they need. Our distinctive approach to culture immersion and our effective process for scaling operations align seamlessly with our clients’ objectives for customer satisfaction, performance, and data security.

For more than nine decades, CBE Companies has been a hub of innovation, investing in the development and nurturing of leaders across the organization. We’ve created a workplace where creativity is encouraged, and growth happens naturally. With over 1,000 staff across five global locations—including our headquarters in Cedar Falls, Iowa, and additional sites in New Braunfels, Texas; Clarksville, Tennessee; Manila, Philippines; and Southwoods, Philippines—CBE Companies is equipped to adapt and respond to the ever-evolving needs of our clients. Step into a role with us and become part of a story of excellence and ongoing innovation.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws.

Background check and drug testing required.