[Hiring] Quality and Training Analyst @Pie Insurance

Role Description

The Quality & Training Analyst is responsible for ensuring consistent application of Pie's policies, procedures, and guidelines across multiple operational departments. This role supports and executes quality audit programs, contributes to training content development and delivery, and helps maintain the documentation and governance infrastructure that keeps our teams accurate, compliant, and improving over time.

• Conducts individual file audits within the framework of the department’s Quality Program.
• Gathers and analyzes data collected from quality reviews.
• Promotes quality awareness and adherence to procedures.
• Identifies trends, coaching, and training opportunities.
• Assists in the facilitation and presentation of trainings across various departments.
• Coordinates and participates in quality meetings, consistency checks, and calibration sessions.
• Supports LOA framework documentation across assigned departments.
• Provides guidance to individuals within the underwriting, audit, and customer service departments.
• Participates in process improvement teams/projects and other problem-solving processes.

Qualifications

• High School diploma or GED required; Bachelor's Degree preferred.
• 3+ years of related professional experience such as working within an insurance quality analyst, underwriting role or premium audit role.
• Comprehensive knowledge of workers compensation in multiple states along with general insurance knowledge.
• Strong attention to detail with the ability to review files accurately and consistently across high volumes.
• Clear written and verbal communication skills.
• Comfort managing work across multiple departments and shifting priorities simultaneously.
• Experience working with project management or workflow tools such as Jira, and documentation platforms such as Confluence, preferred.
• Experience communicating in internal chat platforms, like Slack or Teams.

Requirements

• To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications.
• AI technologies are used to assist in our evaluation process, with human oversight at multiple stages.

Benefits

• Base Compensation Range: $70,000 — $90,000 USD
• Competitive cash compensation
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Discretionary bonuses based on company performance

Location Information

• This role is remote; team members must live and work in the United States (territories excluded).
• Must have access to reliable, high-speed internet.

Additional Information

• Pie Insurance is an equal opportunity employer.
• Participates in the E-Verify program.
• Committed to protecting your personal data; please review our Privacy Policy.
• Committed to your security during the recruitment process; we will never ask for credit card information or require you to purchase equipment.