[Hiring] Quality Technical Analyst II @Aflac, Incorporated

Role Description

We’ve Got You Under Our Wing. We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Experience writing Visual Basic for Applications (VBA) and working with Microsoft Visio and Minitab 16 or later, or an equivalent combination of education and experience.
• Knowledge of business operations, business process analysis, quality management, project management, and software development methodologies.
• Strong analytical, research, and problem-solving skills, including the ability to evaluate complex data, identify trends, and develop actionable recommendations.
• Effective verbal, written, presentation, and interpersonal communication skills, with the ability to translate technical information for diverse audiences and document processes, procedures, and business requirements.
• Ability to collaborate across functions, manage multiple priorities, and adapt to changing business needs while maintaining a high level of accuracy, customer focus, and attention to detail.

Qualifications

• Bachelor's Degree In Business Administration, Computer Science, or a related field
• Four years of professional job-related work experience performing business analysis, developing business requirements, using analysis techniques, writing technical and/or online documentation for end-users
• Or an equivalent combination of education and experience

Requirements

• Advanced knowledge of Excel or other reporting databases such as Power BI or Minitab.
• Travel less than or equal to ten percent.

Principal Duties & Responsibilities

• Develops technology and methods for random selection of files and transactions for audit by the Quality Auditors such as claims, policy service files, or calls; develops, maintains, and upgrades systems that house quality audit reviews, findings, and results; serves as administrator for the SharePoint site.
• Maps current business processes to provide a foundation for defining business requirements and activities; uses business process maps to develop technological solutions, procedures, models, and operational processes; ensures that appropriate analysis is applied to business unit and quality team issues in an effort to provide the best resolution and satisfy internal and external customers.
• Creates management reports, gathering data from various systems and developing/establishing reports into customer-friendly formats for use by management; creates and automates reports for business unit management.
• Ensures that all changes in processes/procedures, to include new system implementation and/or upgrades are documented and communicated to the quality team and/or business unit before implementation.
• Maintains and keeps all records related to projects, such as scope change control documentation, cost-change control documentation, and revised requirement documents; works with project manager to notify and involve mandatory department personnel in all projects, such as Internal Audit, Financial Control, Privacy, and Computing Security Departments.
• Performs other duties as assigned.

Benefits

• The salary range for this job is $70,000 to $90,000.
• In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.
• On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being.
• Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.