[Hiring] Quality Analyst Provider Liaison @BLUE LAKE GOVERNMENT SERVICES LLC

Role Description

This role serves as the point of contact for in-network providers, delivering support through the provider help phone line and email regarding Medical Disability Examination (MDE) reports, Disability Benefits Questionnaires (DBQs), and related processes. The role requires critical thinking and problem-solving skills to address provider inquiries, coordinate diagnostic requests, and ensure timely resolution of issues.

• Receive a high volume of daily incoming calls.
• Monitor shared email inboxes and voicemail systems.
• Review and route incoming faxes.
• Assist providers with technical troubleshooting and portal navigation.
• Collaborate with other departments to support provider needs.
• Maintain accurate documentation of provider interactions.
• Uphold a professional and respectful approach in all communications.
• Contribute to projects and other duties assigned while maintaining quality and provider support standards.

Qualifications

• High School Diploma or GED.
• 1+ year of relevant Quality Control or Quality Analyst experience in a healthcare-related field, or 6+ months of internal Quality Analyst experience with demonstrated proficiency in departmental processes and procedures.

Requirements

• Good communication skills, both written and verbal.
• Strong organizational and time management abilities, with a demonstrated capacity to manage multiple priorities and meet deadlines.
• Proficient with Microsoft Word, Microsoft Outlook, and beginner knowledge of Microsoft Excel.
• Ability to work independently and collaboratively in a remote work environment.