[Hiring] Individual Giving Lead Quality Assurance Engineer @World Food Programme

Role Description

The Senior Quality Assurance Engineer – Systems & Integrations will play a pivotal role in strengthening WFP’s end‑to‑end quality assurance capability across the entire Individual Giving (IG) technology ecosystem. Operating within the IG Tech & Operations team and aligned with the Strategic Delivery Hub, the incumbent will be responsible for ensuring that changes delivered across platforms—including GoDonate, Salesforce NPC/NPSP, Marketing Cloud, payment systems, integrations, and data flows—are reliable, safe to release, and validated against defined acceptance and risk criteria.

This role fills the capability gap between our emerging QA function (currently focused on GoDonate) and the system‑wide release confidence required to operate a scaled, multi‑platform fundraising environment. The Senior QA Engineer will establish cross‑platform testing standards, lead regression and integration testing efforts, drive systemic defect analysis, and ensure that validation covers full supporter, operational, and reporting flows.

The role operates as an independent quality authority (within the constraints set by the Hub), complementing junior QA capacity and strengthening WFP’s ability to deliver high‑quality, low‑risk changes across a growing, complex ecosystem.

QA processes and controls should remain proportionate to delivery risk and support delivery confidence without creating unnecessary operational overhead.

Qualifications

• University degree in Computer Science, Software Engineering, Information Systems, STEM discipline, or equivalent practical experience.
• Minimum 5 years of professional experience in quality assurance, system testing, technical delivery, or platform engineering within complex technology environments.
• Preference will be given to candidates with experience working across integrated multi-platform ecosystems involving CRM, payments, marketing platforms, APIs, data flows or operational systems.
• Experience designing and executing structured testing across multiple systems, including integration testing, regression testing, end-to-end validation and release readiness.
• Strong understanding of how changes propagate across interconnected systems including impact on operational, donor-facing and reporting.
• Experience working with modern web applications, APIs, data pipelines and cloud platforms.
• Experience working with testing tools, automation and release processes.
• Strong analytical and troubleshooting skills, including the ability to investigate complex multi-system defects and interactions, and identify systemic failure patterns and root causes.
• Experience working in agile and iterative delivery environments involving multiple parallel workstreams and conflicting and changing priorities.
• Ability to balance delivery pragmatism with appropriate discipline releases and management of risk.
• Strong collaboration and communication skills, particularly the ability to work across technical, operational, non-technical and cross cultural stakeholders.
• Structured and methodical, with good organisational and documentation skills.
• Flexible and adaptable, with the ability to work across evolving technologies, platforms, delivery models and project streams.
• Familiarity with Salesforce, Marketing Cloud, payment platforms, data warehouses, and fundraising technologies would be advantageous.

Requirements

• Lead end‑to‑end validation for cross‑system flows (e.g., donation → Salesforce → data warehouse → reporting), ensuring correctness across all layers of the ecosystem.
• Conduct structured release readiness reviews, consolidating evidence from functional, integration, regression, and data validation tests.
• Provide independent, evidence‑based recommendations on release safety, escalating systemic risks to the Strategic Delivery Hub when required.
• Partner with Integration Engineer and Data Engineer to verify that pipelines, APIs, automations, attribution inputs, and cross‑platform synchronisation behave as intended in both test and production‑like environments.
• Validate that changes in one system do not create regressions in adjacent donor, operational, or reporting flows.
• Lead root‑cause analysis for complex, multi‑system defects and ensure systemic fixes are prioritised appropriately.
• Design, maintain, and execute detailed test suites across platforms—including functional, integration, regression, negative path, and data validation tests.
• Produce structured, traceable test evidence required for release gating and auditability.
• Define reusable testing patterns, templates, and documentation standards to uplift QA maturity across all spokes.
• Guide and mentor the emerging Junior QA function (currently focused on GoDonate), ensuring that targeted regression and defect validation activities are carried out effectively and in alignment with system‑wide QA strategy.
• Identify systemic failure modes and recurring defect patterns, feeding insights back into architectural, delivery, and product decisions.
• Work closely with Technical Architecture, Fundraising Architecture, Product, and Delivery roles to ensure test planning is consistent with architectural constraints and delivery sequencing.

Benefits

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world.
• We offer an attractive compensation package.

Company Description

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion).