[Hiring] Claims Quality Specialist Lead @Gallagher

Role Description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Qualifications

• Claims Background: Commercial General Liability.
• Quality Assurance, File Audit, Technical Claims Review, Training, Coaching, or Operational Excellence experience.
• Jurisdictional Experience: US.
• Previous experience reviewing claims for technical accuracy, compliance, quality standards, and best practices strongly preferred.

Requirements

• High School Diploma.
• Minimum of 5 years related claims experience.
• Minimum of 2 years quality assurance, technical review, auditing, coaching, training, or supervisory experience preferred.
• Strong understanding of claims best practices, coverage analysis, investigation, documentation, litigation management, reserving, and resolution strategies.
• Strong analytical, organizational, and communication skills.
• Computer experience with related claims and business software.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.