[Hiring] Virtual Project Coach @Afni

Role Description

The Project Coach for Insurance Services is responsible for supervising and developing a team of insurance service consultants. This role focuses on driving performance, building a motivated team, and fostering individual skill development.

• This virtual opportunity is available to candidates residing in Alabama, Arizona, Florida, Georgia, Iowa, North Carolina, South Carolina, Tennessee, Texas, or Wisconsin.
• Please note that candidates who live within a 60-mile radius of our Tucson, AZ office will be considered for an on-site role.

Essential Functions and Responsibilities:

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15 or more insurance service specialists serving existing customers.
• Provide ongoing coaching, performance feedback, and development planning to improve individual and team results.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Partner with management and peers to identify best practices and solve business challenges.
• Resolve employee and customer issues while balancing empathy, accountability, and business needs.
• Communicate expectations clearly and build effective working relationships across the organization.
• Manage time off, payroll adjustments, schedule adherence, and performance metrics.
• Effectively prioritize responsibilities and manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent and previous supervisory experience in a call center environment.
• Strong customer service background with the ability to drive results for your team.
• Strong leadership and relationship-building skills.
• Working knowledge of Microsoft Office products.
• Problem-solving skills and a genuine desire to help people be successful.
• Ability to manage multiple priorities and determine which work requires immediate attention.
• Ability to work as part of a team and contribute to Afni’s success.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive medical, dental, vision, life, and disability benefits.
• 401(k) with company match.
• Paid time off and holiday benefits.
• Training, coaching, and career development opportunities.
• Internal advancement and growth opportunities.
• A supportive, inclusive, and collaborative culture.
• The chance to make a meaningful impact for our clients, customers, and communities.