[Hiring] Vice President - Strategic Delivery & Programs @World Wide Technology Holding

Role Description

The VP, Services Delivery Executive owns the financial and operational performance of a large services delivery portfolio. This leader runs a significant P&L, leads the people who deliver the work, and builds trusted relationships with client executives. The role covers high-volume project delivery and multi-year programs worth millions of dollars. We are looking for someone who delivers predictable outcomes, grows the business through client confidence, and develops the next generation of delivery leaders.

What you will do:

• Own the P&L.
• Manage a large delivery P&L, including revenue, margin, cost of delivery, forecasting, and variance management.
• Drive utilization and realization.
• Hold leaders accountable for both measures together. Balance resource supply and demand, protect margin, and act early when engagements drift from plan.
• Set delivery governance.
• Establish the governance, risk management, and quality standards for a high volume of concurrent projects and multi-year, multi-million-dollar programs, so that leaders identify and resolve issues early.
• Lead and grow leaders.
• Coach the senior leaders who manage project managers, program managers, and delivery leads. Set clear expectations, run performance reviews, plan succession, and build high-performing teams. Build the next generation of VP-ready delivery and engineering leaders.
• Own the talent engine.
• Be accountable for hiring, onboarding, skills and career paths, and retention of top performers. Build succession plans and a ready bench for the top leadership roles.
• Build executive relationships.
• Act as the senior delivery voice with client executives. Run executive business reviews, handle escalations, and turn delivery success into long-term partnerships and new opportunities.
• Partner across the business.
• Work with sales, solution architects, engineering, and practice leaders on scoping, pricing, staffing, and handoffs so commitments are achievable and profitable.
• Apply technical judgment.
• Understand the technology behind the work, such as networking, data center, cloud, security, AI, and managed services. Be credible enough to challenge designs and estimates and to judge the caliber of technical leaders.
• Improve how we deliver.
• Standardize methods, tools, and metrics. Use automation and AI to raise quality and productivity at scale.
• Stay close to risk.
• Keep visibility into at-risk engagements, step in personally on the most critical, and make sure leaders find the root cause, reset the plan, and restore client confidence.
• Set the operating model.
• Establish the scorecards, operating cadence, and consequences that hold every layer of the organization accountable for results.
• Shape the workforce.
• Understand the unique distinctions and requirements of our customers and services work, to appropriately set the right mix of employees, partners, and subcontractors, and plan skills and capacity against where demand is heading.

Qualifications

• 20 or more years of experience in the services industry, including leading a multi-layer organization of 1000+ people and building leaders of leaders.
• Direct accountability for a large P&L, with strong command of utilization, realization, margin, and forecasting.
• Experience delivering projects at high volume and leading multi-year programs with millions of dollars in cost.
• Proven leadership of leaders and large, multi-layer delivery and engineering organizations, including hiring, coaching, and performance management.
• A record of building and keeping executive-level client relationships.
• Strong technology knowledge across enterprise infrastructure and emerging technologies, deep enough to lead technical conversations.
• Excellent problem-solving skills and sound judgment under pressure.
• Strong team-building and coaching skills.
• Polished presentation and communication skills, from team meetings to the boardroom.

Preferred Qualifications

• Bachelor’s degree in business, technology, or a related field. An advanced degree is a plus.
• Experience with a professional services or technology solutions provider.
• Experience using AI and automation to improve delivery performance.

Requirements

• Revenue, gross margin, and P&L performance against plan.
• Utilization and realization at or above target.
• Client satisfaction, executive relationship strength, and repeat business.
• On-time, on-budget delivery across projects and programs.
• Team engagement, retention, and leadership bench strength.

Travel

• 35% +

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.