[Hiring] Transition Project Manager @JLL

Role Description

This role executes client transition projects from mobilization through stabilization, serving as the primary Client point of contact and project manager for new business onboarding and account expansions. The role's focus is on the Lease Administration projects, however also supporting on Portfolio Services as required.

• Collaborates with Sales and internal workstreams to deliver seamless client experiences while managing budget, scope, schedule, and communications.
• Coordinates data collection, ensures contractual alignment, identifies risks, and develops mitigation strategies.
• Facilitates stakeholder and client meetings, monitors progress against implementation timelines, and ensures effective handover to account teams.
• Manages tactical responsibilities including documentation setup, team coordination, data quality verification, and readiness tracking.
• Supports the Implementation and Success Team with executing specific tasks as assigned.
• Expected to manage/support multiple projects at one time and be a strong change leader for client transitions.

Qualifications

• Proven project management expertise with a strong track record of successfully delivering complex, multi-stakeholder initiatives from inception to completion.
• Deep knowledge of Lease Administration processes, systems, and best practices, with hands-on experience navigating operational complexities.
• Technical proficiency in Lease Administration platforms and applications, with advanced skills in Microsoft Project, Excel, Word, PowerPoint, and SharePoint.
• Exceptional organizational capabilities with the ability to manage multiple concurrent projects, prioritize effectively, and maintain meticulous attention to detail.
• Analytical and solution-oriented mindset, proactively identifying potential risks and developing contingency plans before issues escalate.
• Outstanding stakeholder management skills, with the ability to engage confidently with senior leaders, interpret requirements, and align diverse groups toward common goals.
• Excellent communication abilities, both written and verbal, with a professional presence that inspires trust and credibility with clients and colleagues.
• Self-driven and proactive work style, demonstrating initiative, accountability, and a continuous improvement orientation in everything you do.

Requirements

• Lead end-to-end transition projects, managing initiation, execution, tracking, reporting, and escalation while ensuring timely delivery and client satisfaction throughout the process.
• Partner closely with Operations, Business Services, and Transition Leads to manage governance, communications, change management, and employee readiness workstreams.
• Develop and deploy tailored change and communication strategies for each program, including detailed communications matrices, key messaging frameworks, and delivery mechanisms aligned with overall strategic objectives.
• Own project planning and timeline management, maintaining transition tracking tools and ensuring all workstream leads deliver required information and data templates on schedule.
• Coordinate technical and operational activities including system setups, access provisioning, data migrations, quality checks, and discrepancy resolution across platforms.
• Facilitate high-impact meetings with internal teams and clients, including change management workshops, project status updates, and cross-functional alignment sessions.
• Identify and implement continuous improvement opportunities that enhance client experience, optimize financial performance, minimize risk, or create competitive advantage.
• Build strong collaborative relationships across Implementation Teams and workstreams, fostering seamless cooperation and knowledge sharing to drive best-in-class transition outcomes.

Benefits

• Competitive Rewards & Benefits: Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program.
• Career Development & Growth: Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.
• Stability & Recognition: 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.
• Inclusive & Supportive Culture: Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.
• Global Perspective: 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.