[Hiring] Technology Demand Administrator Staff @Intermountain Health

Role Description

The Technology Demand Administrator Staff is responsible for executing the demand and governance processes for technology projects across the organization. This role ensures that the Digital Technology Services (DTS) project portfolio is aligned with the strategic objectives, priorities, and resources of the business. The role is responsible for developing demands into consumable documents for governance and leadership review and decision making in accordance with Intermountain DTS’ established processes and tools. The Technology Demand Administrator Staff works closely with leaders, project managers, resource managers, and stakeholders to ensure effective delivery of technology solutions that meet business needs and expectations.

Essential Functions:

• Executes DTS demand intake:
• Executes the demand intake process and assessment of technology project requests from enterprise business units and functions, evaluating feasibility, value, and strategic alignment.
• Supports governance and cross-governance committee flow:
• Supports DTS governance and subcommittee activities within and across governing bodies, ensuring alignment with company objectives and maximum value delivery.
• Performance management:
• Monitor and report on performance, status, risks, and issues of the technology demand portfolio, escalating concerns to appropriate governance steering committees.
• Collaboration & communication:
• Engage with stakeholders to ensure service quality. Prepare and deliver effective presentations, documentation, and communications with minimal supervision.
• Supports value realization processes:
• Supports processes for value realization and reports on value realization of initiatives to key stakeholders.
• Demand leadership:
• Lead cross-functional teams through demand qualifications, ensuring alignment with business objectives and technology roadmaps.
• Supports stakeholders:
• Provide guidance, training, and support to operational, clinical, and DTS caregivers, ensuring continuous improvement in demand data management.

Qualifications

• Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint, etc.
• Experience in using project management software and tools, such as MS Project, Jira, SharePoint, ServiceNow, etc.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (preferred).
• At least three (3) years of related experience including project management, portfolio management, demand management, or governance roles, preferably in a technology environment.
• Experience in working in a large and complex organization with multiple business units and functions.
• Experience in working with the technology landscape of a healthcare institution.
• Experience in a nursing or clinical setting with a strong understanding of patient care, healthcare workflows, and interdisciplinary collaboration.

Requirements

• Applies creative thinking to technological challenges.
• Demonstrated interpersonal and conflict resolution skills.
• Comfortable with ambiguity, navigating logistical obstacles, and demanding work environments.
• Entry level project portfolio management, developing skills in analyzing, prioritizing, selecting, and monitoring programs and projects.
• Experience completing Stakeholder Analysis, skilled in identifying and engaging with all key parties who have a stake in the success or may be needed to deliver the outcome.
• Coaching and strong communication (both written & oral, jargon-free), and interpersonal skills.
• Attention to detail and organization.
• Ability to coordinate and execute tasks in a high-pressure environment with close deadlines.
• Understanding of the technology landscape and learning how it applies to the business strategy of the organization.
• Proven experience working collaboratively in a team-oriented environment.
• Basic data analysis and reporting skills.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.