[Hiring] Technical Software Program Manager @Genesys

Role Description

Drive the successful delivery of complex, high impact technical programs that power scalable customer experience solutions across a global cloud platform. This role sits at the intersection of engineering, product, and analytics, shaping how data driven insights translate into platform performance, innovation, and measurable business outcomes. At Genesys, you will contribute to transforming how organizations engage with customers through AI powered, cloud native technologies that operate at enterprise scale. You will own program execution end to end while influencing strategy, aligning cross functional stakeholders, and accelerating delivery across a rapidly evolving analytics ecosystem. This role offers direct exposure to platform level initiatives, advanced cloud architectures, and opportunities to expand into broader technical leadership.

Key Responsibilities

• Own end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes
• Drive cross functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers
• Lead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale
• Influence technical and operational strategy by aligning stakeholders around priorities, risks, and dependencies
• Implement scalable program management frameworks that improve efficiency, transparency, and delivery velocity
• Analyze program performance using data driven insights to improve outcomes, reduce risk, and enhance execution quality
• Proactively identify risks and dependencies, driving mitigation strategies that protect delivery timelines and platform performance
• Communicate program status, impact, and outcomes to senior stakeholders with clarity and precision

Qualifications

• 3+ years of experience in Technical Program Management or Technical Project Management within high growth or cloud based environments
• Proven track record delivering complex, cross functional technical programs on time and within scope
• Strong understanding of cloud technologies, distributed systems, and modern software architectures
• Demonstrated ability to work across engineering, product, and analytics teams in a fast paced environment
• Excellent communication skills with the ability to influence stakeholders at multiple levels
• Strong analytical and problem solving capabilities with a data driven mindset
• Experience managing competing priorities while maintaining focus on high impact outcomes

Preferred Qualifications

• Experience working within analytics or data driven product environments
• Familiarity with Agile methodologies and modern software development practices
• Programming or scripting experience that supports technical fluency
• Experience in telecommunications, cloud communications, or related industries
• Exposure to large scale SaaS platforms or enterprise systems

Benefits

• Comprehensive extended group health coverage
• Generous paid time off, including vacation and personal leave
• Retirement savings program with employer RRSP matching up to a prescribed maximum amount
• Family-friendly benefits, including parental leave top-up and adoption assistance
• Growth and development opportunities through access to learning resources and internal mobility programs

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$111,100.00 - 145,800.00

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.