[Hiring] Technical Program Manager @Zapier

Role Description

As a Technical Program Manager, you'll be the execution engine for our engineering org's day-to-day operations. You'll own the operating cadence, manage critical initiatives from intake through launch, drive alignment and standardization across teams, and build the frameworks that help engineering leaders make faster, better-informed decisions. You're not an engineer, but you're deeply comfortable in an engineering environment—and you'll work across teams where you have no direct authority, moving things forward through clear thinking, reliable follow-through, and influence.

Qualifications

• Track record of running cross-functional programs end-to-end—taking ownership from concept through execution and close, across teams where you didn't have direct authority.
• Comfortable operating in ambiguity and fast-paced change; builds processes as needed.
• Technically fluent with modern operations tools (Jira, Coda, Slack, modern AI tools).
• Ability to write clear technical documentation like architecture decision records without needing an engineer to translate for you.
• Experience building frameworks, intake systems, or governance models that teams actually used beyond their original scope.
• Worked in or closely with engineering organizations, ideally in an operations capacity.
• Data-comfortable, proactive, and good at communicating asynchronously.
• Generalist by nature, can pick up unfamiliar domains quickly, and has a low ego about what kind of work needs doing.
• Bonus: Experience with Atlassian or Jira administration, or comfortable learning tooling ecosystems quickly.

Requirements

• Establish and run the engineering operating cadence: facilitate monthly operating reviews, planning cycles, and cross-functional decision forums.
• Design and manage the intake process for engineering initiatives: define goals, success metrics, responsible teams, and strategy alignment.
• Drive standardization and reduce duplication across engineering teams: define shared templates, standards, and operating norms.
• Partner on strengthening incident and operational excellence: support incident management practices and cross-team follow-through on action items.
• Steward engineering organization health and engagement: own engagement and pulse surveys, and support performance review cycles.
• Program-manage organizational changes and readiness for major shifts in how the org works.
• Run the product feedback and AI tooling governance loop: route product feedback to the right stakeholders.
• Own current portfolio initiatives: stabilize and evolve systems like the changelog and results-tracking system.
• Work closely with engineering leadership, engineering managers, product, and design to coordinate across zones.

Benefits

• Diverse perspectives and experiences make us better.
• Non-standard application process designed to promote inclusion and equity.
• Education is not a requirement for our roles.
• We strive to never go more than seven days without letting you know the status of your application.
• Equal-opportunity employer committed to Diversity, Inclusion, Belonging, and Equity.
• Dedicated to adhering to all applicable data privacy laws.
• Welcomes applications from individuals with disabilities and provides reasonable accommodations.