[Hiring] Technical Project Manager @Talent Acquisition

Role Description

This position is responsible for helping meet the business needs of the company by providing technical and administrative support, client management, coordination, project scheduling and tracking, training, quality assurance/testing, and technical guidance for the SaaS Customer Engagement Platform (CEP) products, as well as other applications that support Franklin’s energy service programs. The role shall be responsible for managing our business clients and support our client offering improvement initiatives for technology delivery services. This role works within a team environment and is expected to operate independently and in collaboration with other teams throughout the company, in all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).

Qualifications

• Bachelor Degree from an accredited college or university in a technical or engineering discipline (preferred)
• 3+ years of related experience
• Previous exposure to Project Management methodologies and associated tools
• Strong Data Analytics skills
• Previous customer service/account management experience preferred
• Experience with energy efficiency program implementation preferred
• Proficiency in applicable process documentation tools (Visio, or equivalent) preferred
• Proficiency in applicable project scheduling tools (MS Project, or equivalent) preferred
• Advanced proficiency in implementing SaaS solutions preferred
• Familiarity with clean-tech is a plus

Requirements

• Excellent understanding of all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC)
• Excellent understanding of Confluence, Jira Systems, Kanban board and SharePoint
• Working experience in environment of Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database, and IT Systems
• Preferred experience with website development using PHP, HTML, CSS, Javascript and MySQL, larger database Cassandra
• Strong understanding of data ingestion and tracking data in systems/databases, data extracts and data analytic
• Good understanding of database, Tables and columns, proficiency in SQL preferred
• The ability to work independently; collect data, analyze information, produce templates and reports
• Ability to demonstrate and communicate the functionality of our technology offerings
• Effective ability to work directly with clients and their customer base as required
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve any issues with PMs, customers and trade allies
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Proficient in Microsoft Project, Excel, PowerPoint, Word and Teams
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• PMP preferred but not required
• Valid driver’s license

Benefits

• Starting salary between $108,000 and $125,000 annually
• Comprehensive benefits package, including medical, dental, and vision coverage
• Retirement benefits
• Paid time off
• Paid holidays
• Other company-sponsored benefits and programs

Travel Requirements

• Willingness to travel up to 30%