[Hiring] Technical Program Operations Lead @Gramian Consulting Group

Role Description

We are looking for an experienced Technical Program Operations Lead to own the production systems behind large-scale AI and software-engineering data programs. You will turn complex research requirements into predictable delivery across quality, throughput, contributor performance, timelines, and cost.

• Own end-to-end program delivery across scope, timelines, quality, throughput, contributor performance, and cost.
• Design and manage workflows for coding datasets, agentic trajectories, RL environments, benchmarks, and rubric-based evaluations.
• Identify operational bottlenecks and improve workflows through better instructions, sequencing, incentives, review systems, and capacity planning.
• Define contributor requirements and partner with talent teams to source, assess, onboard, train, and ramp distributed software engineers.
• Build team-lead and reviewer structures for programs involving 100–1,000+ contributors.
• Own quality-control systems and analyze datasets to identify trends, systematic errors, and root causes.
• Act as a primary customer contact for AI labs, communicating progress, risks, quality trends, and recovery plans.
• Translate research objectives into practical task specifications and challenge requirements when they may not produce the intended evaluation signal.
• Use Python, SQL, or similar tools to automate quality sampling, defect analysis, throughput reporting, and operational reviews.
• Convert successful workflows into reusable playbooks, quality controls, evaluation assets, and contributor-management systems.
• Share operational learnings and mentor other program leads.

Qualifications

• Proven experience leading complex, multi-stakeholder programs in software engineering, technical program management, consulting, finance, startups, operations, or a similar environment.
• Strong analytical and problem-solving skills, including the ability to identify bottlenecks, define meaningful metrics, and improve production performance.
• Experience managing distributed teams, contributor networks, marketplaces, or large-scale technical operations.
• Strong customer-facing communication skills, including managing expectations, communicating risks, and building long-term client relationships.
• Ability to read and review code, understand test suites, and independently assess technical work.
• Working knowledge of at least one programming language such as Python, TypeScript, Java, or Go.
• Experience using data and operational metrics to monitor quality, throughput, performance, and delivery.
• Ability to operate effectively in environments where research requirements and priorities evolve quickly.