[Hiring] Team Lead @First Global Management Services, Inc.

Role Description

The Team Lead is responsible for collaborating with the Team Manager for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities. This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management. This role may be required to support a book of work for planning, venue sourcing, attendee data management, roadshow management or event technology, depending on the role alignment.

There is a requirement for onsite events to travel domestically or abroad as required - up to 10%.

Your Contributions:

• Team Management:
  • Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture.
  • Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process.
  • Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules, and approve monthly expenses.
  • Ensure the team maintains strong, positive relationships with clients.
  • Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning.
  • FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible.
  • Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale.
  • Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes.
  • Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions.
  • Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change.
  • Refine and drive best practice; ensure team adheres to firm’s SOP and compliance requirements.
  • Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis.
• Project Management:
  • If applicable, this role may be required to support a book of work for planning, venue sourcing, attendee data management, roadshow management or event technology, depending on the role alignment within a specific client account, which includes end to end project management for the book of work assigned.
  • Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations.
  • Travel for on-site management when necessary.

Qualifications

• People management experience preferred.
• Bachelor's Degree preferred.
• 8-10+ years’ event management experience, preferably in the financial services industry or a corporate environment.
• Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences.
• Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required.
• Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required.
• Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required.
• Extensive experience in working with and managing senior clients.
• Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values.
• Advanced project management skills with the ability to manage multiple projects simultaneously.
• Excellent written and oral communication skills at all levels.
• Strong proficiency with Microsoft Office, specifically Excel.
• Extensive industry knowledge of new suppliers, venues, services, and best practices.
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment.
• Ability to create best practice and take on new initiatives independently.
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles.
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively.
• Leadership/influencing/negotiation and decision-making skills.
• Strong communication skills and empathy for complex issues.

Benefits

• Medical, Dental & Vision, which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA).
• 401 (k).
• Five Flexible Spending Accounts Options.
• Generous Paid Time Off Allowance.
• Employee Assistance Program (EAP).
• Life, Disability & Pet Coverages.
• Wellness Stipend.
• Mobile Phone Allowance.
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more.
• Aura Identity Theft Protection.
• Discretionary Bonus Structure.
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Company Description

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.