[Hiring] Support Project Manager @Labrador Philippines

Role Description

This is a remote position. The Support Project Manager (PM) ensures the shift runs without disruption. While the Senior PM owns the project end-to-end, the Support PM owns the shift, keeping production flowing, tasks moving, and issues resolved within their assigned hours.

This role exists in two engagement tracks with distinct scopes of responsibility:

• Staff level: Applies foundational project management knowledge and skills to assigned tasks, with impact scoped to the individual task or shift rather than a full project. People management responsibility is limited to self. The role does not yet carry team leadership accountability. There is no financial or budget ownership at this level.
• Freelance Support PM:
  • Accountable for accurate, on-time completion of assigned tasks within the shift.
  • Escalates blockers or issues to the in-house shift lead or SPM as appropriate.
  • Does not carry shift lead authority or team-level escalation responsibility.
  • Operates within a clearly defined task scope agreed upon per engagement.

Qualifications

• Ability to manage multiple moving parts across a shift without losing visibility.
• Strong task prioritization and traffic management skills (In-House emphasis).
• Familiarity with production workflows and task management tools.
• Comfortable working with urgency and maintaining composure under shift pressure.

Requirements

• Clear, professional written communication, particularly for handoff notes, shift logs, and escalation reports.
• Ability to relay information accurately and concisely between layers of the team.
• Proactive in flagging issues without waiting to be asked.
• Exercises judgment within the task scope; escalates rather than improvises outside it.
• Stays calm and methodical in escalation scenarios.
• Working knowledge of QC standards and review processes.
• Attention to detail in reviewing or executing production output during the shift.
• Consistent application of quality standards set by the Senior PM.

Company Description