[Hiring] Strategic Program Manager, Implementation @Alkami Technology

Role Description

The Strategic Program Manager, Implementation serves as an advanced implementation delivery leader responsible for managing highly complex onboarding programs, driving cross-functional implementation strategy, and improving operational scalability across Alkami Digital Banking client implementations. This role applies broad implementation expertise, operational leadership, and customer engagement experience to oversee large-scale or strategic implementation portfolios, resolve complex delivery challenges, and influence implementation best practices across the organization.

• Lead highly complex implementation programs by managing strategic customer onboarding engagements, coordinating cross-functional delivery activities, and ensuring successful execution across large-scale or high-impact implementations.
• Serve as the senior implementation lead for strategic customer relationships by proactively managing expectations, facilitating executive-level communication, and guiding customers through complex implementation decisions and delivery milestones.
• Drive implementation strategy and execution by aligning project objectives, operational priorities, resource planning, and customer requirements across multiple implementation programs and stakeholder groups.
• Partner with Delivery leadership, Technical Services, Product, Customer Success, and engineering stakeholders by coordinating implementation dependencies, mitigating operational risks, and supporting scalable delivery practices.
• Analyze complex implementation challenges by evaluating project risks, operational impacts, customer dependencies, and delivery constraints to develop effective mitigation and resolution strategies.
• Influence implementation governance and operational standards by developing and refining project management methodologies, communication practices, reporting frameworks, and delivery processes that improve implementation consistency and scalability.
• Lead cross-functional implementation coordination efforts by ensuring internal teams and external stakeholders remain aligned on timelines, deliverables, risks, and customer readiness requirements throughout the implementation lifecycle.
• Provide strategic oversight of implementation schedules, onboarding milestones, and project portfolios by monitoring delivery health, identifying escalation risks, and recommending corrective actions that support successful customer outcomes.
• Facilitate executive-level project discussions by communicating implementation progress, operational risks, and strategic recommendations to customer leadership and internal stakeholders.
• Drive customer-centric implementation experiences by advocating for customer needs, proactively addressing concerns, and aligning implementation execution with customer business objectives and operational readiness expectations.
• Guide issue escalation and resolution activities by coordinating cross-functional response efforts, managing stakeholder communication, and ensuring timely resolution of critical implementation challenges.
• Identify and lead operational improvement initiatives by analyzing recurring implementation challenges, recommending workflow enhancements, and supporting automation or process optimization efforts that improve delivery efficiency.
• Mentor and support implementation program managers by sharing implementation best practices, providing guidance on complex customer engagements, and assisting with escalation management strategies.
• Collaborate with leadership on implementation capacity planning, portfolio management, and delivery forecasting activities that support organizational growth and implementation scalability.
• Contribute to organizational implementation strategy by influencing operational priorities, customer onboarding approaches, and delivery methodologies that improve implementation effectiveness and customer satisfaction outcomes.

Qualifications

• 6–10 years of experience leading complex implementation programs, enterprise customer onboarding initiatives, project delivery portfolios, or client-facing operational programs within SaaS, fintech, banking technology, or related environments.
• Bachelor’s degree in Business, Project Management, Information Systems, Communications, or a related experience.

Requirements

• Advanced expertise managing complex implementation programs and strategic customer onboarding initiatives.
• Strong ability to analyze and resolve operational, delivery, and stakeholder challenges across cross-functional implementation environments.
• Experience leading large-scale implementation portfolios involving multiple teams, dependencies, and customer stakeholders.
• Strong project governance, scheduling, risk management, and escalation management skills.
• Ability to influence operational strategy, implementation methodologies, and delivery best practices.
• Exceptional written and verbal communication skills with experience supporting executive-level customer interactions.
• Experience developing scalable implementation processes, reporting frameworks, and operational improvements.
• Strong leadership, organizational, analytical, and customer relationship management skills.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.

Company Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.