[Hiring] Senior Manager, Payer Implementation @Chamber Cardio

Role Description

As Senior Payer Implementation Manager, you’ll join payer implementation discussions as they begin and support delivery from signed contract through go-live, turning strategic commitments into successful launches. Reporting to the Head of Implementation & Corporate Initiatives, you’ll own implementation planning, align cross-functional work-streams, and drive day-to-day execution.

This is an opportunity to bring clarity and momentum to complex projects, including implementations already underway. You’ll coordinate enrollment, eligibility, data exchange, outreach, and clinical operations, assessing progress, identifying gaps, and asking the questions that shape a practical roadmap. Rather than following a fixed playbook, you’ll build implementation plans tailored to each payer partnership and grounded in Chamber’s model.

In this hands-on individual contributor role, you’ll lead payer-facing implementation efforts and influence cross-functional execution without direct people-management responsibilities. Your focus will extend through go-live; ongoing account management is owned by a separate team. Contracting, pricing, and payment terms sit with the Head of Implementation. You keep the record on that work, tracking open items, document versions, and decisions, so the implementation plan stays aligned with the contract.

What You'll Own

• Work across key departments, ensuring calls are made, documented, and reflected in the plan.

Implementation Planning and Delivery

• Own day-to-day payer implementation delivery from late-stage contract conversations through go-live.
• Bring structure and momentum to implementations already underway: assess progress, identify unresolved issues, and drive decisions needed to move forward.
• Establish and lead implementation of work-streams for each payer, including:
• Data exchange: Own requirements, file layouts, test files, acceptance criteria, and validation step before go-live.
• Enrollment and eligibility: Track eligibility, in-program, and exclusion rules, ensuring definitions match across teams.
• Clinical design: Run sessions, pre-reads, follow-ups, and decision logs, ensuring clinical decisions are reflected in data rules and workflows.
• Outreach and marketing: Coordinate payer approval of member-facing materials and outreach timing.
• Agreements: Coordinate with Legal on BAAs, data use agreements, and other payer contracts.
• Payer vendor onboarding and compliance: Coordinate security questionnaires, delegation assessments, training attestations, and oversight audit requirements.
• Launch readiness: Run readiness review and go/no-go with the payer, leading post-launch stabilization and handoff to account management.
• Partner with the Head of Implementation to assess each new payer’s requirements and translate findings into an actionable implementation plan.
• Prepare implementation progress reports against applicable contract commitments and program goals.

Payer Implementation Communication and Escalation

• Serve as Chamber’s implementation point of contact with payer partners, guiding meetings and ensuring follow-through on commitments.
• Proactively surface questions, risks, and decisions with the Head of Implementation and other leaders.
• Prepare clear, polished partner-facing materials, including project plans, presentation decks, meeting notes, and decision logs.

Cross-Functional Partnership

• Keep internal stakeholders and payer partners aligned with timely implementation updates.
• Partner closely with Clinical, Operations, Finance, Provider Operations, Legal, and other teams to align implementation workstreams.
• Own Chamber’s payer implementation playbook, capturing repeatable steps, lessons learned, templates, and best practices.
• Build and maintain the implementation toolkit, including project plan and status templates, meeting notes, and risk logs.
• Run a lessons learned review after each launch and incorporate changes into the playbook.

First 90 Days

• Establish a clear path forward for an active health plan implementation by building a project plan.
• Own the project plan, status deck, and trackers by day 60.
• Earn trust and develop relationships with the Head of Implementation and coordinating teams.
• Start building core implementation templates from the active implementation.

Requirements

• 5+ years of experience leading payer implementations, as a vendor to health plans or inside a plan onboarding vendors.
• Experience building and leading a payer implementation plan when scope and requirements were not fully defined.
• Comfortable with ambiguity and operating in an environment where standard structure and processes might not exist.
• Experience managing several workstreams at once, including data, outreach, and clinical operations.
• Strong written communication and documentation skills, with experience creating clear payer-facing materials.
• Experience managing cross-functional partnerships through influence rather than direct authority.
• Value-based care experience, health plan vendor oversight or delegation requirements, ideally for Medicare Advantage, is a plus.

Chamber Values

• Low Ego: We stay grounded, curious, and open to feedback.
• Empathy: We build trust through compassion and thoughtful communication.
• Courage: We take action, think critically, and challenge ideas respectfully.
• Ownership: We follow through with integrity and hold ourselves to high standards.
• Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart.

Location

• Remote opportunity, based in the United States.
• Candidates must be authorized to work in the United States without sponsorship.
• Occasional travel to client sites.