[Hiring] Manager, Implementation @Johnson & Johnson Innovative Medicine

Role Description

We are searching for the best talent for a Manager, Implementation to be located in Pittsburgh, PA; Raleigh, NC; Phoenix, AZ; Orlando, FL; Charlotte, NC; Dallas, TX; or Horsham PA.

The Manager, Implementation will drive projects from initiation to completion, owning the launch process in designated therapeutic areas, defining project requirements, and engaging with main stakeholders to deliver projects to completion. Responsibilities include:

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with key stakeholders to develop process flows, requirements, and program solutions that enhance patient, provider, and agent experiences.
• Ensure timely product development and implementation that meets PSC/PECS expectations.
• Collaborate with PSC technology group to review system requirements that enhance the agent experience.
• Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.
• Define project scope and translate it into actionable tasks and schedules.
• Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues, explore solutions, and implement effective resolutions.
• Up to 25% travel is required.
• Perform additional duties assigned based on staffing and implementation needs.

Qualifications

• Bachelor's Degree or higher.
• Minimum of 6 years’ experience in HUB services implementation management, program management, or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services, free drug program, and pharmacy services).
• Demonstrated ability to lead, manage, and successfully launch new process or technology enhancements.
• Proven ability to lead and collaborate effectively with direct and indirect project teams.
• Ability to conceptualize, develop, implement, and evaluate projects and processes.
• Proficient with Microsoft Excel, Outlook, Word, and Visio.

Requirements

• Advanced Degree (Preferred).
• Program or clinical experience in the therapeutic areas of immunology and/or oncology (Preferred).
• Experience in medical benefits and infusion services (Preferred).

Company Description

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via this link , internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.