[Hiring] Strategic Program Manager @xCures Inc.

Role Description

Our most important customers, channel partners, and vendors shape what xCures builds and how quickly we grow. As Strategic Program Manager, you’ll own those relationships end to end. You’ll be their primary point of contact, their advocate inside xCures, and the person who makes sure every commitment is met.

You’ll report in to the PMO within the Chief Product Officer’s organization and work closely with Product, Engineering, Data Science, and Commercial teams. Together, you’ll turn partner needs into clear requirements and roadmap priorities.

You will own a defined portfolio of partners and make sure commitments are met. You will help shape cadences and playbooks.

Key Responsibilities

• Lead onboarding and implementation for strategic partners, working with Sales on vetting and with technical teams on setup, so each partner goes live on schedule.
• Build and maintain a single source of truth for every active request, deliverable, and collaboration item across your portfolio, and drive each one to resolution.
• Build strong, trusted relationships with key customers, channel partners, and vendors, serving as their primary point of contact at xCures.
• Prepare for partner cadences and recurring status meetings, that keep both sides aligned on priorities, progress, and next steps.
• Translate partner requests into clear product and engineering requirements, and partner with technical program managers to make sure technical deliverables are well defined and met.
• Represent partner development interests in roadmap planning, and set clear expectations with partners about what’s coming and when.
• Manage escalations for your portfolio, bringing in senior leaders as needed.
• Monitor account health and work with Commercial teams to identify and act on growth opportunities.
• In your first 90 days, take ownership of key partner accounts, establish partner cadences, and stand up a centralized request tracker.
• Measure success by partners who feel well served, commitments met as promised, and relationships that grow year over year.
• Make sure partners are ready when features they requested ship, with the timing, documentation, and support they need to adopt them.

Qualifications

• 5+ years of professional experience in program management, strategic account management, or client services.
• Experience working in healthcare.
• Strong program and project management skills, with a track record of organizing complex, cross-functional work and seeing it through to completion.
• A client services background, including experience as the primary point of contact for key accounts.
• A track record of turning manual, repeated work into documented, scalable processes.

Bonus Points

• Strong understanding and demonstrated use of AI tools.
• Experience working on ML or AI technology solutions.

Benefits

• Remote-First.
• Paid Time Off and 13 Company Holidays.
• Equity Package.
• Paid Parental Leave.
• Medical, Vision, and Dental.
• Employer HSA Contribution.
• Employer 401(k) Match.
• STD, LTD, Life Insurance and Critical Illness Plans.
• Employee Assistance Program.
• Adoption Assistance.
• Company Offsites.
• Monthly Internet Allowance.
• Professional Development Funds.
• And more!