[Hiring] RCM Training Program Manager @Imagen Dental Partners

Role Description

As the RCM Training Program Manager, you will own the design, development, and effectiveness of Imagen’s Denticon RCM training program.

• Deliver instruction through RCM Practice Training Managers.
• Design and develop the curriculum, approve all training content, ensure training effectiveness, monitor KPIs and satisfaction surveys, and make improvements.
• Accountable for practices adopting the workflows they are trained on.
• Ensure every trained workflow has a user-friendly reference resource.
• Work closely with the Denticon RCM product team on the roadmap and releases.
• Maintain Denticon RCM SOPs per the approved review cadence.
• Travel is expected up to 50% of the time.

Responsibilities

• Own the effectiveness of Denticon RCM training, measuring success through workflow adoption, competency results, and participant satisfaction, with a target training satisfaction score of 4.0 or higher on a 5-point scale.
• Design, develop, and maintain the Denticon RCM training curriculum across key revenue cycle workflows, including:
  • Patient registration
  • Insurance verification
  • Treatment plan financials
  • Patient collections
  • Claims submission
  • End-of-day reconciliation
• Establish and maintain training standards and resources, including LMS courses, facilitator materials, job aids, quick-reference guides, process flows, and other tools that support consistent execution after training.
• Continuously improve training effectiveness by reviewing practice feedback, adoption gaps, competency results, denial and error trends, and satisfaction data, and adjusting curriculum or delivery approaches when performance does not meet expectations.
• Partner with the Denticon RCM product team on release readiness, evaluating upcoming system changes, providing practice and RCM feedback, and ensuring impacted teams are trained before workflow changes reach practices.
• Maintain RCM SOPs, curriculum, process flows, and reference materials, ensuring they remain current with Denticon releases, policy changes, and established operating standards.
• Partner cross-functionally with Insurance Operations, Patient Revenue Operations, Operations, and RCM leadership to ensure training, SOPs, system workflows, and practice resources remain aligned.
• Lead and develop RCM Practice Training Managers, including hiring, onboarding, training assignments, coaching, observation, performance management, scheduling, and maintaining consistent training quality and delivery standards.
• Deliver targeted training and go-live support as needed, including training new Office Managers and ROMs and providing additional practice support when workflow adoption or competency results indicate a need.
• Serve as the escalation point and subject matter leader for Denticon RCM training, resolving complex workflow and training questions and regularly reporting training results, trends, risks, and improvement actions to RCM leadership.

Qualifications

• 5+ years of experience in dental revenue cycle management or dental practice operations.
• 2+ years designing and delivering training on practice management systems and revenue cycle workflows.
• Experience leading, mentoring, or directing the work of trainers or other team members.
• Hands-on Denticon experience required; experience supporting conversions from other DPMS platforms a plus.
• Experience evaluating training effectiveness with KPIs and satisfaction data, and improving curriculum based on results.
• Experience writing SOPs, process flows, and user-friendly reference documentation.
• Experience working with a software vendor or product team on releases and enhancements a plus.
• Ability to travel up to 50% of the time.

Preferred Qualifications

• Multi-location accounting experience strongly preferred.

Benefits

• Competitive pay including yearly bonus.
• Benefit package including medical, dental, vision, mental health, and pet care.
• Matching 401K.
• Holidays and generous PTO.
• Opportunities for development and growth.

Company Description

At Imagen Dental Partners, we’re building a thriving community of technology-driven, patient-focused professionals. Our mission is simple: to elevate dental care through excellence, collaboration, and innovation.

We believe success starts with people. That’s why we invest heavily in career growth, continuing education, and a supportive culture where top talent can make an impact and grow at an accelerated pace.

Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.

We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.