[Hiring] Staff Technical Program Manager @Monzo

Role Description

We’re looking for a Staff Technical Program Manager to lead complex company-wide programmes driven by the Operations collective. You’ll turn ambitious ideas into clear plans, bring a large and varied group of partners with you, and help teams deliver lasting change.

This role is about more than keeping work on track. You’ll shape how we work across the collective, influence domain and collective leaders across Monzo, connect technical delivery to operational outcomes, and make sure change works for the people who use it every day.

Key Responsibilities

• Lead end-to-end planning and execution of major product or platform programs that cross multiple teams and markets.
• Manage cross-collective programmes:
• Define programme roadmaps and milestones, set priorities, manage trade-offs, identify and manage the critical path and risks, ensure alignment with the business goals and ambition.
• Collaborate and communicate with multiple stakeholders, both technical and non-technical across the business to ensure alignment and speed of delivery.
• Manage dependencies, timeline and the sequencing of delivery.
• Drive effective decision making to remove blockers.
• Ensure operational effectiveness across your collective/area.

Qualifications

• 5+ years of experience managing complex technology programmes or products from inception to launch.
• Exceptional communicator who can create clarity for technical and non-technical audiences.
• Comfortable working in a global business with a presence in multiple markets.
• Able to work effectively with a diverse range of people and working styles.
• Can make complex work easy to understand without losing important detail.
• Understand how functionality comes together across products and platforms to deliver value for users.
• Comfortable diving deep into data to make good decisions in complex situations.
• Able to influence across teams and senior leaders without relying on authority.
• Experience in driving organisation-wide change and supporting adoption.

Requirements

• You don’t need to match every point. If you’re excited by the role and believe you could have an impact, we’d love to hear from you.

Benefits

• Base salary range for this role is dependent on experience + equity + stock options & benefits.
• We can help you relocate to the UK.
• We can sponsor visas.
• This role can be based in our London office, but we're open to distributed working within the UK.
• Flexible working hours and trust you to work enough hours to do your job well.
• Learning budget of £1,000 a year for books, training courses and conferences.
• And much more, see our full list of benefits.

Company Description

We’re on a mission to make money work for everyone. Operations is at the heart of that mission. It’s where we help millions of customers, solve complex problems and keep Monzo safe. We’re redesigning how customer operations work by bringing together intelligent automation, human expertise and world-class technology.