[Hiring] Staff Technical Program Manager @WEX

Role Description

The Technical Program Management Office (TPMO) is a strategic function within the Technology Innovation & Strategic Operations (TISO) department. Our mission is to accelerate WEX’s product delivery and innovation velocity across all technology domains. In this infrastructure-focused role, you will partner closely with systems, networking, cloud, database, security, and operations teams to align and execute critical infrastructure initiatives. In this remote, Brazil-based role, you will lead end-to-end programs that are primarily focused upon infrastructure efforts across global regions. You will act as the primary program manager collaborating across North America, United Kingdom, Brazil, and India time zones to align execution across cross-functional teams.

Qualifications

• Bachelor's Degree or equivalent experience.
• Staff-level experience managing highly complex, interdependent projects across multiple time zones.
• Strong technical acumen and program management skills to drive execution.
• Comfort navigating ambiguity, bringing clarity to cross-functional initiatives.
• Demonstrated ability to motivate multi-disciplinary teams, navigate complex dependencies, and employ structured delivery frameworks to ensure predictable program execution.
• Proven ability to communicate effectively in English with senior stakeholders and deliver solutions with lasting value.
• Proven track record managing enterprise-scale migrations and infrastructure transformations across AWS, Azure, or GCP environments.
• Hands-on familiarity with modern stack paradigms, including IaC (e.g., Terraform), containerization/orchestration (e.g., Kubernetes), and CI/CD deployment pipelines.
• Direct experience managing cross-functional programs or projects relating to technologies including relational databases (e.g. PostGreSQL).
• Strong ability to navigate ambiguity, identify technical risks across distributed systems, manage change and resolve critical-path dependencies across cross-functional teams at an enterprise level.

Requirements

• Lead complex infrastructure programs involving cloud migrations, data center operations, network architecture improvements, server lifecycle management, and database platform modernization.
• Collaborate with infrastructure architects, cloud engineers, database administrators, and network specialists to define program scope, milestones, risks, and success criteria.
• Drive detailed work breakdown structures, execution plans, and multi-quarter roadmaps for infrastructure initiatives.
• Oversee programs that enhance cloud infrastructure (AWS, Azure, GCP), hybrid cloud environments, and on-premise data center operations to ensure scalability, reliability, and cost-efficiency.
• Partner with cloud engineering teams to ensure seamless migration, deployment, and operational readiness of cloud services.
• Coordinate efforts across network engineering and security teams to implement and maintain robust, scalable network infrastructure supporting business continuity and compliance requirements.
• Manage dependencies related to firewall configurations, VPNs, load balancing, and network monitoring tools.
• Facilitate ongoing planning sessions to adjust priorities and ensure continuous alignment with business goals.
• Own and drive end-to-end technical implementation programs and workstreams as assigned.
• Monitor progress and recommend necessary adjustments to surface risks of program execution to key stakeholders.
• Engage with stakeholders at all levels to ensure visibility, provide updates, and address concerns.
• Identify technical risks related to infrastructure performance, capacity, security, and compliance.
• Identify, document, and manage dependencies across multiple projects, technologies, and teams.
• Ensure the use of standard project management tools and maintain high standards of data hygiene.
• Track program performance against the committed plan and goals.

Benefits

• Relevant certifications (e.g., PMP, Agile Certified Practitioner).
• Previous experience in FinTech or highly regulated environments.
• Familiarity with generalized AI tooling such as Claude, Gemini, and Chatgpt.