[Hiring] Staff Program Manager @1Password

Role Description

As a Staff Program Manager on the Customer Experience (CX) Operations & Programs team, you’ll lead strategic, cross-functional initiatives that strengthen customer engagement and turn customer insight into action. You’ll bring structure to complex priorities, improve how teams plan and execute, and help connect customer feedback to better experiences, product decisions, adoption, retention, and advocacy—advancing 1Password’s mission through meaningful customer impact. Reporting to the Senior Manager, Operations & Programs, this role is remote in Canada or the United States, with a preference for Eastern Time.

Qualifications

• 6+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs.
• Experience leading complex, cross-functional initiatives from initial scope through implementation, adoption, and transition to ongoing ownership.
• Ability to create structure from ambiguity, right-size processes, manage competing priorities, and move work forward with sound judgment.
• Strong executive presence and communication skills, with the ability to present recommendations, tradeoffs, risks, and decisions to stakeholders at all levels.
• Experience influencing partners without formal authority and aligning teams with different priorities, working styles, and levels of technical knowledge.
• Demonstrated experience using AI-enabled tools and automation to improve research, analysis, planning, communication, workflow execution, or operational efficiency.
• Preferred: Experience in Customer Success, customer engagement, Voice of Customer, customer advocacy, customer insights, customer content, digital engagement, or customer education. Familiarity with tools such as Asana or Notion, or a project management certification, is also helpful.

Requirements

• Lead strategic programs across customer engagement, including Voice of Customer, customer content, advocacy, and related initiatives.
• Establish clear plans, owners, milestones, dependencies, success measures, and operating rhythms that improve visibility and execution.
• Build scalable ways to collect, synthesize, and activate customer feedback, connecting insights to decisions, communications, and measurable improvements.
• Lead cross-functional initiatives that improve customer journeys, handoffs, feedback loops, and other important moments across the customer lifecycle.
• Partner with Customer Experience, Go To Market (GTM), Product, Engineering, Revenue Operations (RevOps), and other teams to manage tradeoffs and deliver shared outcomes.
• Present concise, recommendation-led updates in team meetings, company forums, and executive discussions.
• Support rollout, communications, enablement, and adoption for new programs, processes, tools, and ways of working, while identifying opportunities for simplification and automation.

Benefits

• USA-based roles: The annual base salary for this role is between $131,000 USD and $190,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
• Canada-based roles: The annual base salary for this role is between $110,000 CAD and $160,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
• Health and wellbeing: Maternity and parental leave top-up programs, Competitive health benefits, Generous PTO policy.
• Growth and future: RSU program for most employees, Retirement matching program, Free 1Password account.
• Community: Paid volunteer days, Peer-to-peer recognition through Bonusly, Remote-first work environment.