[Hiring] Senior Program Manager @Trace3

Role Description

The Sr. Program Manager, Seller Experience, owns the end-to-end experience of Trace3's sellers and leads the systematic removal of friction across the sales process. This role is responsible for building and managing a seller listening program that identifies productivity barriers, translating insights into prioritized process and technology improvements, and driving those initiatives from analysis and design through documentation, training, adoption, and measurable business impact.

Sellers are the customers of this function. Through direct observation, feedback, and data analysis, this leader will develop productivity benchmarks, establish operational health metrics, and oversee the intake process for seller-related tools, systems, and process enhancement requests across Revenue Operations.

In partnership with HR, IT, and Revenue leaders, this role will also own new seller ramp acceleration, change management, and adoption strategies for all Revenue Operations initiatives. Success is measured not only by what is delivered, but by seller adoption, productivity gains, and improvements in sales performance. Adoption is how we define done.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function, including at least 3 years leading enterprise programs from strategy through execution.
• Demonstrated expertise in process improvement methodologies, with Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred.
• Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms.
• Proven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption.
• Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms.
• Strong analytical and quantitative skills, including the ability to establish performance baselines, define success metrics, and communicate insights to executive stakeholders.
• Experience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes.
• Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change.
• Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance.
• Demonstrated ability to influence stakeholders and drive alignment across organizations without direct authority.
• Strong executive presence and exceptional written, verbal, and presentation skills, including experience presenting recommendations and results to senior leadership.
• Highly organized with the ability to manage multiple priorities and drive results in a fast-paced, evolving environment.

Requirements

• Define and maintain key performance indicators related to seller productivity, adoption, effectiveness, and experience.
• Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives.
• Measure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes.
• Partner with leadership to identify trends, risks, and opportunities that improve sales execution.
• Lead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity.
• Evaluate current-state processes, identify inefficiencies, and design scalable solutions that drive measurable business outcomes.
• Establish and maintain process documentation, standards, and governance practices across Revenue Operations.
• Drive successful rollout, training, and adoption of new processes, tools, and capabilities.
• Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements.
• Partner closely with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions.
• Build alignment across stakeholder groups and influence outcomes without direct authority.
• Lead through collaboration, data-driven decision making, and a customer-first mindset with sellers as the primary customer.

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability.
• Competitive Compensation.
• Training and development programs.
• Major offices stocked with snacks and beverages.
• Collaborative and cool culture.
• Work-life balance and generous paid time off.