[Hiring] Sr. Technical Program Manager @Virtuoso, Ltd.

Role Description

This role serves as a Sr. Technical Program Manager (TPM) in charge of handling program management aspects of one or more designated product teams for Virtuoso software products. The TPM is responsible for the project management aspects of product delivery, providing daily input and periodic status reports, managing risk, serving as support provider in case issues arise, and is a key contributor to product delivery success.

• Creates, documents, and manages product backlog and delivery.
• Owns program management for delivery of products for the product team(s), including solutioning and dependency management.
• Collaborates with product manager(s) and engineering team on the coordination of release schedules, product delivery, and resolving technical roadblocks faced by the team.
• Works with product, user experience, and engineering teams to enable the design and development of scalable software.
• Uses strong project management, organizational, and leadership skills to facilitate effective, collaborative product team meetings.
• Collects, analyzes, integrates, and maintains key cross-functional deliverables (e.g. project plans, change management plans, migration schedules, etc.).
• Collaborates on critical path activities and anticipates bottlenecks that may impede the completion of milestones.
• Facilitates project risk management activities including but not limited to identification, assessment, and mitigation.
• Works with product team to identify deviations from approved project plans and manage resolution including escalation.
• Provides leadership to help manage cross-functional team dependencies by contributing to identification and management of impediments to the product team’s success and facilitate rapid decision making.
• Works with both product and engineering teams to define and track requirements and ensure appropriate verification for delivered solutions.
• Interfaces with Technical Program Management team on an ongoing basis to identify best practices and manage expectations.
• Collaborates with Technical Program Managers across Virtuoso to identify and implement iterative, agile, and Kanban best practices.
• Contributes to and manages improvements for product team Kanban board on an ongoing basis and based on retrospectives.
• Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.

Qualifications

• Bachelor’s degree in Marketing, Computer Science, Analytics, Business Administration, Operations Engineering or a related field.
• Scrum Certified Product Owner preferred.
• 5+ years of prior experience in technical program, project or product management and/or business analyst roles, including responsibility for software technical program and solutions requirements.
• Highly motivated, results-driven technical program manager with strong analytical skills, business acumen, and technical aptitude.
• Ability to work independently with limited supervision and under tight deadlines.
• Experience working cross-functionally with a wide breadth of product managers, user experience designers, engineers, stakeholders, users, and business leaders to generate buy-in for the technical program direction.
• Ability to conceive of and accept responsibility for projects and complete their full life cycle.
• Capability to work as an individual contributor as part of a larger team.
• Excellent analytical abilities and oral/written communication skills.
• Entrepreneurial spirit and problem-solving skills, with a track record for delivering results in structured and unstructured environments.
• Experience with Scrum/Agile/Kanban software development.
• Forward thinking, curious, and creative.
• Able to lead people and projects.
• Able to collect and analyze complex information, problem solve, and make decisions.
• Strong skills in inspiring the win-win-win.
• Ability to work independently.

Travel Requirements

• Infrequent travel may be required to attend company events (0-1 trips per year).
• Travel will be entirely domestic.

Type/Nature of Contacts

• Internal: Daily contact with Virtuoso product managers, product marketing, business stakeholders, and technology team members.
• External: Possible contact with external technology vendors and end users.

Benefits

• Competitive salary.
• Full benefits package, including medical/dental/vision/life.
• 401(k) savings plan.
• Equal opportunity employer, dedicated to promoting a diverse workforce.