[Hiring] SR. PROJECT MANAGER, SUPPORT SERVICES @Compass Group

Role Description

The Sr. Project Manager, Support Services brings structure, visibility, and disciplined execution across the portfolio of Support Services projects. As part of the Change Management team, this role connects project execution with readiness and adoption, partnering with workstream owners and cross-functional stakeholders to turn priorities into clear plans, manage dependencies, and keep commitments and decisions moving.

The role requires someone who can create clarity in ambiguous situations, influence without direct authority, and communicate clearly with project teams and senior leaders.

Fuel Our Future (FoF) Leadership Competencies

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Nimble Learning: Actively learning through experimentation when tackling new problems.
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
• Resourcefulness: Securing and deploying resources effectively and efficiently.

Governance and Decision Management

• Support the portfolio governance model, including decision rights and escalation paths.
• Maintain decision and action logs that document rationale, ownership, and next steps.
• Prepare meeting inputs so leaders come ready to discuss trade-offs and make decisions.
• Facilitate productive discussions that surface diverse perspectives, keep teams focused on outcomes, and turn agreed decisions into clear ownership and execution.

Technology Program Support

• Provide project management support for Support Services technology initiatives, including AirisOne.
• Serve as the Support Services coordination point with technology, product, and implementation teams.
• Represent Support Services requirements, constraints, dependencies, and timing considerations in planning discussions.
• Integrate technology-related risks, decisions, and readiness needs into portfolio plans.

Reporting and Executive Communication

• Maintain clear, current portfolio updates, dashboards, executive summaries, and top-risk reporting.
• Translate detailed project information into concise, actionable insights for senior leaders and project teams.
• Communicate progress, emerging risks, and decisions required.

PMO Standards and Continuous Improvement

• Create, maintain, and continuously improve templates, standards, stage gates, and project management tools.
• Identify opportunities to simplify processes, improve visibility, and strengthen portfolio execution.
• Facilitate lessons-learned and after-action reviews following major milestones.

Qualifications

• 8+ years of project and/or program management experience.
• Demonstrated ability to create structure and clarity in ambiguous or rapidly changing environments.
• Experience managing portfolio- or program-level governance.
• Ability to influence without direct authority and build alignment across competing priorities.
• Strong written and verbal communication skills.
• Sound judgment and discretion when handling confidential information.
• Experience with project management tools such as Microsoft Project, Smartsheet, Planner, or similar platforms.
• PMP, PRINCE2, Agile/Scrum, or comparable project/program management certification.
• Travel up to 20% based on business and organizational needs.

Preferred

• Bachelor's degree or equivalent practical experience.
• Experience within facilities management, food services, or another field-based operational environment.
• Experience supporting technology, transformation, change, or operational initiatives.

What Success Looks Like

A successful Sr. Project Manager creates an environment in which Support Services leaders and workstream owners have a reliable view of what matters, who owns it, what is on track, what is at risk, what has changed, and where a decision is needed.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)