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Project Management
Solution Implementation Lead
@Janus Health: Shape the Future of Healthcare
[Hiring] Solution Implementation Lead @Janus Health: Shape the Future of Healthcare
Mar 26, 2025 - Janus Health: Shape the Future of Healthcare is hiring a remote Solution Implementation Lead. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves working with the Implementation team to create lasting value for customers by ensuring successful platform launches and optimizing value through hands-on implementation.
- Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors; puts the customer first, always.
- Ensure customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time.
- Use deep product and RCM domain expertise to drive customer revenue and cost opportunities.
- Independently lead and work with high profile customers to create successful and attainable project plans.
- Assist in new hire process including but not limited to interviews, on-boarding, training, shadowing sessions.
- Advise customers through design, build, testing, training, and Go-Live phases of an implementation.
- Help internal and external teams understand key deliverables and proactively mitigate risks to ensure project success.
- Manage and guide cross-functional team meetings to ensure implementation and ongoing successes; lead product training and product demos.
- Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos.
- Oversee and participate in testing/QA activities for Janus products.
- Maintain implementation methodology (documentation, tools, etc.) for products.
- Partner with Marketing and Product to relay customer feedback relative to our capabilities and messaging.
- Actively inspire and energize project teams; mentor and manage teams supporting the delivery function.
Qualifications
- Bachelor’s degree in Business or related field or equivalent work experience.
- 5+ years of work experience in a customer-facing implementation, customer success, consulting, or account management role.
- Demonstrated track record of success leveraging product and industry expertise to create measurable outcomes for customers.
- Independently leads and works with high profile customers to create successful and attainable project plans.
- Comfortable managing cross-functional teams and creating and presenting executive level presentations.
- Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers.
- Excellent organizational, verbal and written communication skills to be able to work with customers; proven experience building strong internal and external relationships.
- Strong analytical and problem-solving skills; does not make excuses.
- Flexibility and comfort working in a dynamic and constantly changing environment.
- Has fun, celebrates success, and contributes to a positive culture!
- Experience working at health system or healthcare technology company preferred.
- Experience working at a software as a service (SaaS) company preferred.
- Experience working in a high growth environment preferred.
Requirements
- This role does require domestic travel. These travel expectations will be communicated by the department manager or executive.
Benefits
- We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members.
- We contribute 75% of premiums for dental and vision insurance for employee-only plans.
- We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional.
- We have a 401k plan with minimal portfolio fees, traditional and roth options, as well as rollovers and loan capabilities.
- We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year.
- We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill.
- We offer parental leave because bonding with your newest addition is so important!
- We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel).
- We have committees focused on organizational initiatives to increase employee happiness and the recruitment and retention of a broad, inclusive workforce that represents a diverse range of interests, abilities, talents, and cultures.
- We have a benefits summary for you to review and will send more comprehensive information with your offer letter.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
