[Hiring] Solution Delivery Manager @World Wide Technology

Role Description

Delivery Manager will leverage technical and business acumen to define, develop, and deliver software solutions to delight WWT customers. DMs are relentlessly focused on driving as much value to WWT's customers as possible through:

• Providing clarity and alignment on the customer's stakeholders' business objectives and end-user needs.
• Continuously prioritizing delivery plans with shifts in the business and the broader macro-environment.
• Coordinating a collaborative environment between customer stakeholders and delivery teams.
• Maintaining a healthy delivery team.
• Identifying innovative solutions to grow WWT and their customers' businesses.

Qualifications

• Bachelor’s Degree or a combination of education, training, and experience may be considered in lieu of a degree.
• A minimum of 8 years' progressive experience in a Delivery Manager role or similar supporting application and software projects within a Professional Services and/or Managed Services environment.
• Deep knowledge of Agile and primary frameworks of Scrum, Kanban, XP, and SAFe.
• Deep knowledge of the agile software development and delivery life cycle including product ownership, workflow management, lean, and overall systems thinking.

Requirements

• Servant Leadership: Motivated by others’ success without seeking credit.
• Pragmatism: Addresses problems or difficult situations by focusing on practical approaches.
• Growth Mindset: Open to trying new things that you disagree with.
• Optimistic: Demonstrates a positive mental attitude.
• Strategic Mindset: Understands the whole system and optimizes for effectiveness over efficiency.
• Trust/Integrity: Builds trust through honesty, reliability, and authenticity.
• Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks.
• Emotional Intelligence: Identifies and manages one’s own emotions, as well as the emotions of others.
• Flexibility/Adaptability: Handles multiple demands, shifting priorities, and rapid change.
• Coaching Mindset: Acknowledges people’s strengths and accomplishments.
• Change Agent: Recognizes the need for change and removes barriers.
• Communication: Listens well; seeks mutual understanding and welcomes the sharing of information fully.
• Conflict Management: Recognizes when conflict arises and applies strategies for engaging and diffusing.
• Negotiation: Utilizes experience, business, and leadership acumen to propose options for the best possible outcome.
• Consultancy: Viewed as a trusted senior advisor with clients.

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring.
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program.

Company Description

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

• Founded in 1990, WWT brings together strategy, deep technical expertise, and world-class partnerships.
• WWT provides products and services to large enterprise, global service provider, and public sector clients in up to 130 countries across six continents.
• WWT has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust, and creating a great place to work for all.