[Hiring] Senior Technical Delivery Manager @World Wide Technology

Role Description

The Sr. Technical Delivery Manager is responsible for driving successful outcomes across complex customer environments and large-scale technology programs. This role is not a traditional PMO position. The ideal candidate has a strong track record of owning delivery outcomes, managing executive stakeholder relationships, establishing governance, mitigating risk, and ensuring successful execution across multiple workstreams and delivery teams. Successful candidates combine exceptional leadership, business acumen, and delivery expertise with the ability to operate effectively in highly matrixed environments.

Key Responsibilities

• Lead delivery across complex enterprise transformation initiatives
• Establish governance structures, operating cadence, and executive communication plans
• Manage program risks, issues, escalations, and dependencies
• Partner with customer executives, business stakeholders, architects, consultants, engineers, and sales teams
• Facilitate executive reviews, steering committee meetings, QBRs, and delivery governance sessions
• Drive accountability across multiple teams and workstreams
• Manage financial performance, resource planning, staffing considerations, and delivery forecasts
• Improve delivery predictability, operational effectiveness, and customer satisfaction
• Identify opportunities to create additional customer value through successful delivery execution
• Operate as a trusted advisor while maintaining accountability for business outcomes

Multi-Vendor Program Delivery

• OEM partner coordination
• Engineering leadership
• Cross-functional stakeholder management
• Third-party vendor management
• Supply chain and deployment coordination

Program & Delivery Oversight

• Establish governance, KPIs, reporting frameworks, and operational metrics
• Lead large, cross-functional teams across engineering, delivery, supply chain, and consulting organizations
• Manage complex risks, dependencies, escalations, and critical issues
• Ensure successful execution across multiple concurrent workstreams
• Drive accountability for schedule, budget, scope, and customer outcomes

Commercial & Growth Enablement

• Partner with Client Directors, Account Managers, and Sales leadership
• Identify opportunities for account expansion and additional delivery services
• Support solution development, program planning, and delivery strategy
• Participate in client workshops, executive briefings, and strategic planning sessions
• Contribute delivery expertise during opportunity shaping and pursuit activities

Financial Management

• Own revenue, margin, forecasting, and financial health of assigned programs
• Manage Statements of Work, change controls, project forecasts, and financial reporting
• Balance customer expectations with delivery profitability and operational excellence
• Drive predictable execution and financial performance

People Leadership

• Lead and mentor high-performing technical delivery teams
• Foster accountability, collaboration, and continuous improvement
• Develop delivery talent and build strong delivery culture
• Champion WWT's leadership principles and core values

Qualifications

• 10+ years of enterprise technology delivery experience
• 5+ years leading large-scale customer-facing programs
• Experience managing executive customer relationships
• Strong governance, risk management, and escalation leadership experience
• Experience delivering complex infrastructure or transformation initiatives
• Demonstrated financial accountability and commercial awareness
• Experience operating within highly matrixed environments
• Strong executive communication and presentation skills

Preferred Qualifications

• Professional services or consulting background
• Experience leading multi-vendor technology programs
• Cloud, infrastructure, AI, or digital transformation experience
• Experience facilitating executive steering committees and governance boards
• Portfolio-level delivery responsibility
• Healthcare or Life Sciences experience
• Experience across global delivery organizations

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program