[Hiring] Solution Adoption Project Manager @Waystar

Role Description

Post-sale technical staff position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements and/or customization. Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. This is an individual contributor role.

What You'll Do

• Execute initial software configurations and system setups based on client requirements and project specifications.
• Perform data import and migration activities using provided tools and adhering to established procedures.
• Conduct basic testing of implemented solutions to ensure functionality and data integrity.
• Provide first-level technical support to clients during the implementation period, troubleshooting minor issues and escalating complex problems.
• Assist in creating and maintaining implementation documentation and knowledge base articles.
• Collaborate with senior implementation specialists and project managers to ensure timely and successful project delivery.
• Participate in client calls and meetings to gather requirements and provide updates on implementation progress.
• Continuously learn and stay updated on Waystar's product features and implementation best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.
• Strong analytical and problem-solving skills with attention to detail.
• Basic understanding of software implementation methodologies.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using business software applications (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in a customer-facing role or technical support is a plus.

Benefits

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (3 medical plans with Health Saving Account company match).
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• Flexible time off for exempt team members + 13 paid holidays.
• Paid parental leave (including maternity + paternity leave).
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(K) program with company match.
• Pet insurance.
• Employee resource groups.

Company Description

Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.