[Hiring] ServiceTitan Implementation Manager @Seacoast Service Partners NA LLC

Role Description

Seacoast Service Partners is seeking a ServiceTitan Implementation & Training Manager to support ServiceTitan implementation, optimization, training, and ongoing adoption across our operating companies (OpCos).

• Partner with OpCo leaders to understand operational needs, system challenges, and training gaps
• Lead and support ServiceTitan implementation and optimization projects across SSP OpCos
• Create and maintain ServiceTitan training materials, SOPs, workflows, and user guides
• Support onboarding of newly acquired OpCos onto ServiceTitan and related workflows
• Train managers, CSRs, dispatchers, technicians, accounting users, and other team members on ServiceTitan processes
• Identify system gaps, process issues, and training needs and recommend improvements
• Configure and optimize ServiceTitan workflows, job types, business units, pricebooks, inventory, reporting, dashboards, and user processes
• Partner with Accounting to support ServiceTitan workflows related to invoices, payments, job costing, and financial reporting
• Support reporting accuracy and help create dashboards or reports for operational and leadership visibility
• Assist with data cleanup, system audits, and process corrections
• Partner with Marketing and Operations on lead source tracking, campaigns, memberships, and customer communication workflows
• Support standardization of ServiceTitan usage across OpCos while allowing for operational differences where needed
• Coordinate with IT, vendors, and ServiceTitan support as needed
• Provide regular project updates to leadership regarding implementation status, risks, training progress, and system adoption
• Travel to OpCo locations as needed for implementation, training, go-live support, or operational support

Qualifications

• Strong ServiceTitan knowledge, including workflows, job types, pricebooks, reporting, dashboards, and user processes
• 3+ years of ServiceTitan implementation, administration, training, or optimization experience
• Strong communication, organization, and project management skills
• Experience training users across multiple departments or locations
• Experience supporting field service, HVAC, plumbing, electrical, refrigeration, or related home service operations
• Ability to analyze system usage, reporting issues, and process gaps
• Experience creating SOPs, workflows, training materials, or system documentation
• Strong understanding of field service operations and customer service workflows
• Ability to work independently and manage multiple priorities
• Proficiency with Microsoft Office and business reporting tools
• Ability to travel throughout Florida as needed
• Must pass a background check and drug screening
• Ability to sit and work at a computer for extended periods
• Ability to communicate effectively by phone, video conference, email, and in person

Requirements

• Experience with acquisition onboarding or system integration projects
• Experience with ServiceTitan Enterprise Hub
• Experience using Monday.com or similar project management tools
• Experience supporting private equity-backed or multi-OpCo environments
• Experience with ServiceTitan inventory, pricebook, accounting workflows, Marketing Pro, or reporting optimization
• Bilingual English/Spanish
• Bachelor’s degree in Business, Operations, Information Systems, Project Management, or a related field preferred
• Equivalent ServiceTitan implementation, project management, or operational systems experience will be considered in lieu of formal education

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and paid holidays
• Career development and growth opportunities